Checking on Order 11338544 and problem with TOS 2

[Hatlerj]

My order is still showing pending, but it seems that my card has been charged, wondering when it will ship. Second, the TOS 2 download currently doesn't have a TOS file in it, just the Valeros Iconic character.

[Joan H.]

Hi Hatlerj,

I have manually pushed your order down to our warehouse and it should ship by the end of the week. I apologize I'm not familiar with what TOS 2 is. Do you have a product code or the full product name? I can then let our webstore coordinator know that we are seeing an issue with this download. Thank you!

[Hatlerj]

Joan H. wrote:

Hi Hatlerj,

I have manually pushed your order down to our warehouse and it should ship by the end of the week. I apologize I'm not familiar with what TOS 2 is. Do you have a product code or the full product name? I can then let our webstore coordinator know that we are seeing an issue with this download. Thank you!

https://paizo.com/products/btq0205r?TOS-2nd-CORE-Edition

[Joan H.]

Looking at the file, under the main heading of the TOS2 download, you should be able to see an excel file for TOS 2nd CORE Edition. It's nested on the same level as the file containing the four iconics. If you still are not able to see the file, try refreshing your downloads, re-downloading the file, and double checking that you have a compatible version of excel for PC. Let me know if that works for you!

[Hatlerj]

Joan H. wrote:

Hi Hatlerj,

I have manually pushed your order down to our warehouse and it should ship by the end of the week. I apologize I'm not familiar with what TOS 2 is. Do you have a product code or the full product name? I can then let our webstore coordinator know that we are seeing an issue with this download. Thank you!

It seems that somehow when the January subscription got canceled and attached to the February subscription, the charge for the order your system canceled never got refunded and we have been charged double for the items that didn't get sent in January.

[Hatlerj]

Got ahold of customer service via phone, should all be taken care of at this point. Thanks for all the help.