Order 14240064 ATT: Diego


Customer Service


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber

This is for anyone from Paizo's excellent customer service, but Diego was great and helped me on the phone last week so he probably has a better understanding of what is going on with this wacky order.

It looks like the order (which was split) is correctly applying the appropriate store credit now. And of course that's enough to cover the subscriptions for January. But it's still trying to use the Visa card as a payment type--even though with the appropriate amount of store credit being available and used, the card itself shouldn't have been brought into play. I know this is one of the weird hiccups of the system, as it's happened before. I don't know the exact steps, but someone may need to manually push it through, forcing it to ignore the card pin or whatever happens. Otherwise, despite the appropriate amount of store credit being charged (and available), it's going to keep pinning the card for whatever reason--and that will continually fail.

Please let me know if there is anything left for me to do on my end to make this possible.

Thanks so much in advance!

PS. As for my Suspended Order, the Visa rep I spoke with on Friday wasn't helpful (and didn't seem particularly knowledgeable on Visa Gift Card issues), so I decided to call it a day and try again this week. I won't be able to do that until Wednesday at the earliest. At this point I'll probably buy enough store credit to cover the suspended order and still have enough credit leftover to cover the February order spawning that begins next week. At this point that seems the easiest move, and hopefully I'll still get access to whatever is left on my previous Visa pre-paid soon enough.

Having said all that, I don't want to buy more store credit until the January subscription order is pushed through, just to prevent it possibly double-charging or something from whatever credit I put in for February. My goal here is to muddy the already cloudy water as little as possible.

Paizo Employee Customer Service Representative

Hello Pigraven,

I got order 14240064 fixed, but it has a new order number now. Order 14982667. I think the warehouse folks are all out for the day by now, so it won't ship out until Monday.

The suspended order will stay suspended until you let us know you're ready. So no need to worry about that. When you are just let us know and we can get it taken care of, and apply any store credit you need to have applied to it.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Pathfinder Battles Case Subscriber
Diego Valdez wrote:

Hello Pigraven,

I got order 14240064 fixed, but it has a new order number now. Order 14982667. I think the warehouse folks are all out for the day by now, so it won't ship out until Monday.

The suspended order will stay suspended until you let us know you're ready. So no need to worry about that. When you are just let us know and we can get it taken care of, and apply any store credit you need to have applied to it.

Thanks.

Just a heads up, but it looks like that Order 14982667 has already been declined. It's the same thing as earlier, I think. It keeps trying to ping against the card or whatever. I don't know if it's still a bug or what. It shows that it once again applied the proper store credit amount, but for whatever reason seems compelled to also ping the card.

I don't mind that it's not officially shipping out until Monday. Does that mean I'll have to wait another weekend before I get my PDF of Gods and Magic? I'm not usually a big PDF downloader, as I often run my own adventures and I'm more of a book at the table-type DM. But I've actually got a new campaign starting tomorrow, and folks looking for Character options during our Session 0/Character Creation.

Community / Forums / Paizo / Customer Service / Order 14240064 ATT: Diego All Messageboards

Want to post a reply? Sign in.