Order 9543223 discrepancy


Customer Service


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Order 9543223 shows that I paid $1.99 and received no product for it.

I think this order was supposed to be for PFS Quest #4 (for which I should have received a discount because of subscriptions granting Paizo Advantage), and that PDF is in my digital content.

I noticed this issue after I tried and failed to order an extra copy of the Advanced Player's Guide via Internet Explorer. I am pretty sure that I can take care of that issue via another browser later this evening, but I am mentioning it here in case my attempted order corrupted one or more of my existing orders.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

In the process of fixing the discount issue, it looks like PFS Quest #4 popped back into my shopping cart. It is still not showing up in this order (no harm to me since I have both the PDF and the discount/credit now, but there is a site issue to be fixed).

Paizo Employee Customer Service Representative

Hello David,

This is part of another issue we are currently experiencing. I have fixed what I can for now. If the item shows up in your cart again, signing out, closing your browser, reopening and signing back it should fix the issue. I also refunded the small overcharge back to your store credit for the Paizo Advantage missing from that scenario.

If you have any further questions or concerns, please let us know. Thank you!

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