Subscription issues


Customer Service

Sczarni

Was Checking as i REcently got only a starfinder Adeventure path, to discover something happened to my Pathfinder Adventure path subscription... I never canceled it, and i got book 1 of the Ashes path... but book 2 was never shipped me, nor is it in my downloads. How do i get this sent with the rest of my subscription.

Paizo Employee Customer Service Representative

Hello Mark,

I can see that the system automatically canceled that subscription for a reason that doesn't entirely make sense, so this looks like an error on our systems part. I have reinstated the subscription and generated the missing Adventure Path items. I have waived the shipping on this order as you should have received these items as a part of previous shipments.

This also caused your Starfinder volumes to lack the Paizo Advantage discount you should have retained. I have retroactively added this discount, and refunded the overcharge to your store credit. I then added the store credit to the Pathfinder Adventure Path volumes ot even out your costs.

Once these ship, you should also receive your 4th active subscription to receive free society scenarios. Please let us know when you have chosen which one you would like, as you have missed out on some while your subscription was impacted by this and we can fix that for you as well.

If you have any further questions or concerns, please let us know. Thank you!

Sczarni

pathfinder scenarios please! and thank you for sorting this out!

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