Hi,
I have a ticket in with Game on Tabletop, they said on Thursday that they would have the issue resolved, but it hasn't been resolved yet. Hoping they are working on it, but wanted to post here too.
Sent an email to Paizo Customer service too on Thursday, did not see a response yet, hope it got through.
Wednesday night I went in to verify my address and order was correct. When I hit Save after verifying the status I got an email updating my pledge and it showed it was empty. I logged back into Game on Tabletop and the pledge had disappeared from my account screen. I went to the Kingmaker page and hit view my order and it showed a credit of over 200$ and nothing ordered. The pledge level I had is no longer available. 100$ for both books in a slip case, and then I added a ton of add ons adding up to 216.50
When I click to view my order it shows this credit. I can spend this credit but it would cost an additional 25 bucks because the original pledge level I got during the campaign is no longer available to me. Going to also call Paizo support now... hope this clears up as I want the hero coins and other exclusives I ordered from this campaign.
Thank you for your time
Just spoke with Paizo Customer support, they are going to try to nudge Game on Tabletop. Appreciate anything you guys can do. Just noting it here for record at this point.
Jim helped out and got it all sorted! woot! all fixed!
You guys really are fantastic. Thanks!