Missing Critical Hit Deck from subscription, unwanted items added to order, 11 days without reply

[tomeric]

I sent an email to [e-mail] 11 days ago when I noticed that the Pathfinder Critical Hit Deck was not in my upcoming subscription items but the Critical Fumble Deck was. I started this subscription with the Critical Hit Deck and was looking forward to using it in my games.

I followed up 1 day later when I got my order confirmation (Order 8129186), and it suddenly included all the accessories that were released BEFORE the Critical Hit Deck. I already own several of these and am not interested in the others. The Critical Hit Deck still wasn't part of that order and is still not showing up.

Unfortunately, I haven't heard anything back and the order with the invalid items has been stuck on "Pending" for the past 10 days. I understand that everything is a bit chaotic after the release of PF2, but I think 11 days without even an acknowledgment of receiving my email is a bit long :(.

In order to speed up the process, this is what needs to happen to fix my issue:

In Order 8129186 remove the following items:

- Pathfinder GM Screen
- Pathfinder Character Sheet Pack
- Pathfinder Combat Pad
- Pathfinder Condition Card Deck

And add the:

- Pathfinder Critical Hit Deck

[tomeric]

Unfortunately, today, 13 days after I contacted you about the issue, Order 8129186 was shipped with items that I didn't want and without the Critical Hit Deck :(.

[Sam Phelan]

Hello tomeric,

I'm sorry about the issue our backlog caused for you. I have responded to your email with additional information on how to resolve the situation. We'll do everything we can to make it right. Thank you!

[tomeric]

Thank you Sam, I'm very happy with the solution you proposed.

I also replied to your mail, but wanted to make sure the answer was visible to others as well.