Doubled Charged on Order# 7745810


Customer Service


Hello, so when I got the shipping email it had both store credit applied and charged my credit card both for the full amount. Seeing how specifically got that store credit to pay for this order that day. At least that is what it looks like to me happened.

I know accident happens but this probably the worst possible timing so if the mistake was made I need that money back into my account ASAP

Paizo Employee Customer Service Representative

Hello Selene Spires,

I'm sorry about the timing on the error. Reference your other thread for a more detailed explanation, but I have issued an authorization reversal to help your bank release the funds as soon as possible. Giving them a call to notice the reversal request may speed the reversal process along.

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