Order 5131734 substitution


Customer Service


Order 5131734
Has saying that products are not in stock. Are these the several sets of dice That have missing times for how long they take to ship as it previously said 1 to 18 business days which admittley not all have passed yet but it now says unkown and that has me worried. yellow black opaque says 1-7 days while most of the other opaque dice have no shipping information. Can I swap all the dice in this order for the yellow and black ones and then will this ship sooner?

Customer Service Representative

Hello doctor_wu,

I took a look at the order, and it appears that the only item which is still holding up the order is the "Set of 7 Dice: Opaque—Dusty Green/Copper" We can replace this dice with the Ivory/Black version, which is the only dice set in your order which we currently have multiple copies of in the warehouse.

If you are not interested in a second copy of the Ivory/Black dice, we can simply just remove the Green/Copper dice from the order and the rest of the order can ship out promptly.

Please let me know your preference!


Yes substitute the dusty green copper for ivory black.

Customer Service Representative

Hello doctor_wu,

Sounds great! I have made the adjustment and sent you a new confirmation email. We will get this order shipped out soon. Thank you!

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