March Organized Play Subscription Thread


Customer Service

Paizo Employee Customer Service Representative

This thread is to provide updates on the order creation and fulfillment process for subscribers to the Pathfinder and Starfinder Society Roleplaying Guild Scenario Subscriptions.

Pathfinder Society Roleplaying Guild March Scenarios:

-#9-16: Fallen Family, Broken Name PDF

-#9-17: Oath of the Overwatched PDF

Starfinder Society Roleplaying Guild March Scenarios:

-#1-10: The Half-Alive Streets PDF

-#1-11: In Pursuit of the Scoured Past PDF

  • Digital Email Notification Date: Wednesday, March 28th

  • Digital Order Fulfillment & Payment Settlement Date: Wednesday, March 28th

  • Street Date for Society Scenarios: Wednesday, March 28th

  • Paizo Employee Customer Service Representative

    Note: We had intended to start order generation on Monday the 26th, but preparations for the playtest launch caused us to push things back a bit. We will be getting things going as early tomorrow morning as possible. Thank you for your understanding!

    Paizo Employee Customer Service Representative

    Hey everybody, we're gearing up to generate organized play orders, but it sounds like we caught something on one of the PDFs that needed to be changed. As soon as we've got that patched up, I'll be hitting the big, red "GO!" button.

    Paizo Employee Customer Service Representative

    Ok, scenarios should be generated. I am now getting ready to fulfill orders.

    Paizo Employee Customer Service Representative

    Hey folks, orders should all be done! If you did not receive your subscription order, or if there was an issue with it, please let us know in this thread so we can take a look. Thanks!


    Hi. My Starfinder Society Roleplaying Guild March Scenarios:
    -#1-10: The Half-Alive Streets PDF
    -#1-11: In Pursuit of the Scoured Past PDF
    Are not in My Downloads nor can I download them from their pages.

    My Order 4799076

    Thanks.

    Thom


    Hi there, it seems neither my #1-10 nor #1-11 Starfinder scenarios have become available yet, they are still showing as pending on my subscriptions page and are not in my downloads.
    Thanks
    Luke

    Paizo Employee Customer Service Representative

    Thom Colgan wrote:

    Hi. My Starfinder Society Roleplaying Guild March Scenarios:

    -#1-10: The Half-Alive Streets PDF
    -#1-11: In Pursuit of the Scoured Past PDF
    Are not in My Downloads nor can I download them from their pages.

    My Order 4799076

    Thanks.

    Thom

    Hi Thom,

    Thank you for letting us know! I'm not quite sure what is going on, because the order says that the digital assets are attached to your account. If you're still not seeing them, I would say to take a screenshot of the "Paizo Inc.: Starfinder Society" section of your Digital Content page, and send it to customer.service@paizo.com so we can have our tech team take a look.

    Thanks!

    Paizo Employee Customer Service Representative

    Luke Spencer wrote:

    Hi there, it seems neither my #1-10 nor #1-11 Starfinder scenarios have become available yet, they are still showing as pending on my subscriptions page and are not in my downloads.

    Thanks
    Luke

    Hi Luke,

    Thanks for letting us know! It seems that something on your order didn't go all the way through, so I've given it a nudge and it should be good now. Please note that these scenarios went into an older order for scenario #1-09, so you'll see that listed in the confirmation email as well as #10 and #11. You haven't been charged for it again, since you already paid before. Sorry for the confusion!

    Please let me know if there are any further questions or concerns that I can help out with. Thanks!


    Hi!
    I received the email saying Subscription for Starfinder Society Roleplaying Guild Scenario #1-10: The Half-Alive Streets and
    Starfinder Society Roleplaying Guild Scenario #1-11: In Pursuit of the Scoured Past were in my download page but when I go there, they are not there.

    Customer Service Representative

    Hello Silverymist,

    Thank you for letting us know. I gave the PFDs a little nudge and you should be able to see them. Let me know if you still cannot.


    Diego Valdez wrote:

    Hello Silverymist,

    Thank you for letting us know. I gave the PFDs a little nudge and you should be able to see them. Let me know if you still cannot.

    Awesome, yes, thank you very much :)

    Grand Lodge

    I still don't have access to the March PDFs. My subscription order is Paizo Order # 4798643.

    This has been happening every month lately...

    Paizo Employee Customer Service Representative

    Hello DamienDM,

    Thanks for letting us know! I've taken a look into your order and it seems that things went through just fine. My system is showing the PDFs on your account, but it could be that they are not showing because of a display issue.

    I've given them a little poke, and I'm hoping that they'll show up for you now. If you still can't see them in your Digital Content page, just let me know and I'll see if there's anything else I can do to help out.

    Thanks!
    -Katina

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