Order #4649554 and #4757321

[kagenotora]

Hi! well first sorry it took me so long to (I hope) sort out my card not going through. took a while for those tw...*ahem* fine gentlemen to find a possible reason as to why it was declined.

I manage to purchase a gift card to cover the total bill do I need to do something to make the two orders debit from this or will it sort itself out next time it tries to go through ?

i also had to change my address to reflect who will pick up the parcel while i'm abroad could you check it will be sent with the correct one (initials JHV)?

thank you for your time and help

[Katina Davis]

Hi kagenotora,

Thank you for bringing this to our attention! I was able to see the store credit available on your account, so I have told both of your orders to use the store credit for their totals. I'll go ahead and send you an updated confirmation email for each order, so you can verify that the correct changes have been made.

Just let me know if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help out as best I can. Thanks, and have a great day!

-Katina

[kagenotora]

Hi thanks again for your time and help
it worked for #4649554 but for #4757321 I received a mail telling me:
Important: Your payment method was declined
despite telling me:
Order Total $xx.xx
Store Credit to Apply $xx.xx
xx.xx being the same value

while I need too look into why the card was declined again shouldn't it go through by virtue of there being enough store credit? edit: a just realised that it did take the store credit despite locking the order ><

haaa how much i would like to be able to pay by direct debit or transfer to be able to use my transferwise borderless account's US proxy >_<

[Diego Valdez]

Hello Kagenotora,

The store credit was applied to the order, it looks like it hadn't tried to ship recently though. I have given it a little nudge so it will try again using the store credit.