First time subscriber, have a concern


Customer Service


I had two items on preorder, pact worlds, and starfinder armory. I subscribed, with my subscription starting with pact worlds.

I saw that the subscription says it cancels preorders when you subscribe, and I went and checked and the starfinder armor is indeed marked as canceled, but the pact worlds book is not. It is still marked as ship within 1-7 days.

My order number is 4685894, I was hoping one of you could assure me that I am not going to be charged for and sent two copies of Pact worlds?

Paizo Employee Customer Service Representative

Hi havok101,

Thanks for letting us know! It seems that our system had not canceled Pact Worlds correctly, but i have done that manually and am sending you an updated confirmation email for that order. You should now only show on pending copy of Pact Worlds on your account.

Sorry for the confusion! Just let me know if there are any further questions or concerns that I can assist you with.

Thanks!
-Katina

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