Hey Customer Service Team,
I submitted an email from my personal address regarding this order on 10/26, but have yet to get an acknowledgement.
Like many other folks, my binding is starting to separate from the book. My email includes more information and images.
I understand there's quite a large backlog of emails, and there's a new print run of the CRB that will delay replacements a bit. That's understandable with an issue this widespread. I would just like to have a ballpark idea of how long the delay is on addressing customer concerns and emails? It looks like it's more than 1 week to even answer emails at this point. Should I expect an acknowledgement before a 2nd week passes?
Hi Obfuscated,
I'm not finding any recent emails from the email address attached to your account. Can you please try sending it again? You should at least get an automated response about the backlog right now.
I cannot offer an ETA on when you may be able to expect a response, just that we'll get to it as soon as we are able.
Thanks!
~Sharaya
Thanks Sharaya,
I forwarded the email again, and definitely used the outgoing address that's registered on this site (same one I get my receipts at!).
Sounds like it fell into the black hole, as I had feared.
If I don't get an automated response back on this one I will let you know.
Well, it's been over 6 hours since i sent the second email. Still no automated response.
Still no response from the email system.
Hello Obfuscated,
We received both your emails from this weekend. The automated response has conditions so it does not do things like start a spam flood with out of office replies or other automated responses. If your email meets any of its criteria for not replying it will not send you an automated response.
We are still very backlogged so it may be some time before you get a reply from us, but you will get a reply.
Thanks Diego, that acknowledgement is exactly what I was looking for, as I don't want to be flooding you folks with extra emails either.
Now onto waiting my turn in the queue!