I should have done this before GenCon, but go ahead and add the Starfinder AP to my subscriptions starting with volume one. Hopefully this can make it in before the order is fully processed. Given that I have an active order I don't know if adding anything would update in the current order. Thanks.
Customer Service Representative
|
Hello Soluzar,
Thanks for letting us know about this! We don't have a way to start subscriptions on our end, so what you'll need to do is start the Starfinder Adventure Path subscription with #2, and then let us know when that is done. It looks like you have a copy of Starfinder Adventure Path #1 in your sidecart, so I should be able to attach that to the subscription once it's been started.
I'll go ahead and temporarily suspend your pending subscription order so that it doesn't try to send out without your books, so just let me know when you're all ready and I can get that taken care of.
Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help.
Thanks, and have a great day!
-Katina
Ok, I think I may have messed up. I started the subscription but selected to start on part two instead of one. Will you have to cancel it so I can go in again and fix it?
Hello Soluzar,
You started the subscription with volume 1. I have cancelled the extra copy of volume 1 and attached the sub to the original one. I have moved the items that were ready to go out of your sidecart and into your September subscription order. You will be receiving an updated email confirmation.
Thanks to both of you.
Sorry, but is this order still on hold?
Hi Soluzar,
It does not appear to be on hold. Everything looks good.
Our shipping window for September subscription orders is estimated to be Friday, September 8th through Wednesday, August 20th, so you should see a shipping update in that time frame.
Thanks!
~Sharaya
I think this one may have slipped through the cracks.
Hello Soluzar,
Thank you for letting us know. I just tried to give it a nudge but we got a payment method failure. The card was declined due to failing the address verification system. Usually this means that the billing address attached to your card does not match what the bank has on file for it. Let me know when you are ready and I can get it going.
Alright, it should be good. It should be noted that it is not easy to change a billing address. I had to rip everything out and start over.
Hello Soluzar,
Thank you for letting me know. I just gave it a try and everything looks good now. I am asking the warehouse to get the order on its way. Our mail pickups for today have all already happened so it will be shipping out tomorrow.