Recently, some of my subscription items weren't shipped, due to an error. This led to several of them being shipped together, which cut down on the shipping costs. I subsequently got to wondering whether it would be possible to do this on a regular basis. That is, would it be possible for the single subscription item that's due to be shipped to me in early September (PF AP #122) to instead be shipped with the two subscription items that are due to be shipped in late September/early October (SF AP #2 and PF AP #123)? And then the same thing done every two months? If it is possible, how would I go about managing it?
Many thanks for your help!
Customer Service Representative
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Hello Callum,
Thanks for your question! We don't have a way to do this automatically in our system. While there are some off-schedule subscriptions that you can set to only be sent out with regular subscriptions, we don't have a setting that will delay monthly subscriptions.
We are able to adjust orders between when they are generated and when they are shipped, so if you see a particular order that you don't want shipped by itself, you can always ask us to just put the items back into your sidecart or combine them with any other pending orders you may have at the time. This assumes, of course, that it's up to you to contact us about it, and that we are able to process your request before the subscription item is shipped.
I hope this helps! Please let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to assist you.
Thanks!
-Katina
Hi, Katina
Thanks for your reply. If it's not too late, would you mind pushing PF AP #122 back so that it's shipped with the two subscription items that are due to be shipped in late September/early October (SF AP #2 and PF AP #123)?
Thanks again!
Hi, again, Katina
That worked great - thank you! Would you mind now pushing PF AP #124 back so that it's shipped with the two subscription items that are due to be shipped in late November/early December (SF AP #3 and PF AP #125)?
Thanks again!
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Customer Service Representative
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Hi Callum,
Adventure Path #124 hasn't been generated yet, so if I put it into the sidecart now, it will just ship next month as normal. What you'll want to do is let us know when the order has generated, and I can put the book back into your sidecart then so that it'll wait for the next shipment.
We're planning to start generating November subscriptions on October 26th, so keep an eye out for your confirmation email on either the 26th or 27th. I'll be happy to help with any other questions or concerns you might have in the meantime.
Thanks! :)
Katina
Ah, okay, I understand. I'll look out for the email. Thanks for your help!
Hi, again, Katina
I've received my confirmation email for the November subscription shipment. Would you mind now pushing it (PF AP #124) back so that it's shipped with the two subscription items that are due to be shipped in late November/early December (SF AP #3 and PF AP #125)?
Thanks again!
Hi Callum,
Thanks for the notification. I have moved #124 to your sidecart.
Thanks!
~Sharaya
Hi, again!
I've received my confirmation email for the January subscription shipment. Would you mind now pushing it (PF AP #126) back into my sidecart so that it's shipped with the two subscription items that are due to be shipped in early February (SF AP #4 and PF AP #127)?
Thanks again!
Hi Callum,
Sure! 126 has been moved to your sidecart.
Thanks!
~Sharaya
Hi, again!
I've received my confirmation email for the March subscription shipment. Would you mind now pushing it (PF AP #128) back into my sidecart so that it's shipped with the two subscription items that are due to be shipped in early April (SF AP #5 and PF AP #129)?
Thanks again!
Hi there
I've just received an email saying that #128 is expected to ship to me by Friday, and that the order has been finalised for shipment and can no longer be altered! As discussed above, though, you'd put it back into my sidecart - which I confirmed shortly after you sent that message. What's happened here?
Hi Callum,
Yikes! I'm sorry to see that! I'm not sure what went wrong there :(
I've refunded the shipping cost to you as store credit.
Thanks!
~Sharaya
Thanks for the quick response, Sharaya!
Hi, again!
I've received my confirmation email for the May subscription shipment. Would you mind now pushing it (PF AP #130) back into my sidecart so that it's shipped with the two subscription items that are due to be shipped in June (SF AP #6 and PF AP #131)?
Thanks again!
Hello Callum,
I have moved Adventure Path 130 to your sidecart to ship out along with your June subscription order.
Hi, again!
I've received my confirmation email for the July subscription shipment. Would you mind now pushing it (PF AP #132) back into my sidecart so that it's shipped with the two subscription items that are due to be shipped in August (SF AP #7 and PF AP #133)?
Thanks again!
Hi!
I've moved your order to your sidecart!
Thanks!
~Sharaya
Hi Callum,
Yikes! I'm sorry to see that! I'm not sure what went wrong there :(
I've refunded the shipping cost to you as store credit.
Thanks!
~Sharaya
Hi, Sharaya!
My store credit wasn't applied to my most recent order (5301259) - is that because this was a subscription order? If so, how do I get the store credit applied to my next subscription order?
Thanks!
Hello Callum,
There is an option in your subscription options to allow store credit to be applied to subscription orders. When this option is turned on, and a new subscription order is generated, it will check to see if there is any store credit to use.
I have turned this option on for you. When our next subscription order generates, it will look to use your store credit. If you have any further questions or concerns, please let me know. Thank you!
Hi, Sam
Great - thanks for doing that!