Hello,
I just bought a Core rulebook at my local gaming store 2 days ago. It wasn't in wrap anymore. The binding was unglued from the cover when I opened it first time. I didn't see this when I bought it How do I get a replacement book please.
Thank you very much.
Marc-André
I already sent an email too.
Hello Marc-Andre,
Your first step should be seeing if the store you bought it from will exchange the book for you, as we have steps in place to replace damaged or defective items through distribution. If they are unable or unwilling to exchange it for you please let us know.
| 1 person marked this as a favorite. |
My LGS is willing to exchange it to me but says the distributor here in Quebec, Canada, is not aware of a replacement program. Have you already informed the distributors yet?
Hello Marc-Andre,
The store should be able to return the book to the distributor for a replacement or credit, and the distributor can return it to us for a replacement or credit. If you give me the distributor name I can have our sales team ping them.
Thank you! It would be Universal Distribution in Montreal.
| 1 person marked this as a favorite. |
Thank you! I have replied to your email. Thank you very much. You have an awesome customer service.
I've sent photos and a proof of purchase.
I still haven't received an answer to my emails. Do you have everything needed for my replacement CRB?
Hello Marc-Andre,
We have everything we need. Katina is responding to your email right now.
Sorry if I'm being a nuisance. I have the exact same problem as listed above, my pages are coming off of the binding, I bought my Starfinder Core Rulebook from a LGS last Saturday. It was unwrapped when I bought it. I contacted them and they told me to reach out to you for assistance with it.
I'm completely failing on finding your customer service email. If someone can point me in the direction of it so I can send photo proof to my product as well!
Customer Service Manager
|
Please note: We do not wrap our books prior to sending them to distributions. If you have a damaged book, you first need to go to the store you purchased it from. They should be abel to discuss their options for damaged books with the distributor that they purchased the book through. Different stores and distributors may have different policies or processes in place, but if you bought the book through another retailer you must first contact that retailer for a return.
If they are unable or unwilling to help, contact customer.service@paizo.com. Our contact information is at the bottom of every (most?) paizo.com webpages.
Thank you, email sent.
Hello Vinsomner,
We have received your email. Thank you for the pictures. We should be able to get a replacement set up for you (thank you for providing the store information as well, I have let the sales team know so they can clear up how this should work with them). I don't see a shipping address on your account or in your email though. We will need a shipping address to get it sent out.
Oh! Thank you! I just added the shipping information to my account.
Hi Vinsomner,
Thanks for adding your address. Your replacement order has been set up and you should get an order confirmation email soon.
Thanks!
~Sharaya