Hi, i just got my shipment, everything is perfect except that i received a Flip Mat Basic Terrain instead of the Starfield one.
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What can i do now? becouse i already had to pay 42€ for Customs duties to get the package and make another order would be painful to pay.
Customer Service Representative
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Hi Marco,
I'm sorry to hear that you received the wrong map! I would be happy to get a replacement set up for you, but I'm not quite sure about the customs fee. I'm not sure about this, but I have heard that the fee charged for delivery of international orders can be waived if you were to pick up the package yourself from the Post Office or distribution center. You may want to check with the place you paid the customs fee last time to see if this is the case.
I will hold off on setting up that replacement order for now, so you can let me know if you'd like it to be sent out despite possible customs fees. Unfortunately, there is no way for us to avoid or alter customs information on our end.
Please let me know if there are any further questions or concerns that you may have in the meantime, and I will be more than happy to assist you.
Thanks!
-Katina
I'm not sure if "Custom Duties" is the right word, it is a "tax" i might have to pay and it is calculated based on the prize of the product, i suppose since it will only be the flip mat it shouldn't be much of a problem (i hope) in case i will check, since it is my first time that this happen i don't know how this works, so i need to send you back the wrong flip mat or?
Thanks for your support in advance!
Shouldn't have problems to pay the Custom Duties, the price is really low, so no problem about that, you can send me the replacement without worries! just had the question if i have to sent the other copy back since i never done it.
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Customer Service Representative
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Hi Marco,
Thank you for following up! We do not need you to send back the other map, please feel free to keep it with our apologies.
I have set up a replacement order for your Starfield map, but unfortunately right now we are out of stock in our warehouse. If we do have any inventory free up, your order will be shipped out as soon as it is able. I apologize for the delay!
I hope this helps, please don't hesitate to ask if there are any further questions or concerns that I may assist you with.
Thanks!
-Katina
Thank you very much! i can wait without any problem, in the meantime i will finish reading this awesome rulebook.
For now i don't have any other questions, thank you for your help!