Hi there, so there seems to have been a bit of a problem. I posted here a little while ago that my payment methods were being declined. This was because I was incorrectly using an old address that was still saved on my account. So I figured that out and switched the payment method back to my new address, however it seems that the package was still delivered to my old address (currently an unused mailbox I think). Is there anything I can do to get my package?
-Thanks.
Hello Dire,
it looks like you updated your billing address but never changed the shipping address. The package has not returned to us. Are you able to retrieve it from the address it went to? If not I can set up a reshipment for you, but you will be responsible for the shipping. If you'd like for me to do that please let me know. I will need to know what address you want it to go to so you may want to email that to me at customer.service@paizo.com.
We are unfortunately not able to retrieve the package from that address. I contacted the postal office and they said that they couldn't do anything for me since it's someone else's mailbox. If a reshipment is possible that would be greatly appreciated. I sent my correct shipping information to your indicated email.
-Thanks!
Hello Dire,
I received your email and set up a replacement. You are going to get 2 email confirmations. The first one will still show the old address. The second one will reflect the new address and is the correct email confirmation.