Starfinder Pre-order mistake


Customer Service

Sovereign Court

Good day,

I fully didn't realize that the pre-order of the Starfinder products did not support getting the pdfs for the product. I would like to have access to the pdfs going forward (or if I could get access to my latest shipment order, that would be appreciated too).

Should I cancel my side cart items for future shipments (Starfinder AP 2 and Alien Archive) and submit subscription orders for those, or will the subscription overwrite the side cart items?

Sorry if this was mentioned elsewhere but I was not finding the topic.

Thanks for your help.

Sovereign Court

Looking at some of the threads where others did something similar, I've gone ahead and placed the order for the two subscriptions as others have been advised before.

Order 4423852. Not sure if extra Paizo magic is needed to consolidate my pre-orders into the sub so I don't get duplicates. Could I also get this month's subscriptions added to my downloads.

Thanks for your patience on this.

Customer Service Representative

Hello Chumpstyle,

When you submitted the subscriptions it cancelled the pre orders and instead generated subscription copies. So you're all set on that. I have flagged the items in your August order as part of your subscriptions and you should be able to see the PDFs on your My Downloads page now.

Sovereign Court

Thanks very much Diego. Hope you all the best with this big release time during Gencon.

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