Adding SF AP#1 to my Subscription


Customer Service


My subscription (order #4406926) will start with AP2 and like most, I also want AP1.

1st) What do I need to do to have AP1 added to my subscription?
2nd) If I don't want to wait for the physical copy to get the PDF, can I order the PDF now and get it reimbursed later when my physical copy ships?
3rd) If yes, would I need to request the reimbursement after the shipment date or will that happen automatically?

Glad to see there's such a demand for Starfinder!
(I tried a couple emails but haven't gotten any reply so I'm trying the forum. -- Sorry if I made more work for someone.)

Thanks

Customer Service Representative

Hello Lyfett,

I have added you to the list. So when we have more of Adventure Path 1 we can send one to you. You can find out more about what is going on with it here.

Sara Marie wrote:

Hello, quick update for anyone who has NOT signed up for a Starfinder Adventure Path subscription and is thinking about it: PZO7201 Incident at Absalom Station (Dead Suns 1 of 6) is going to be moving from Preorder to Backorder on paizo.com.

If you subscribe to the Starfinder Adventure Path before Dead Suns #2 subscription order creation date, Estimated Sept, 28th, and you would like to receive Dead Suns #1 as part of your subscription, you can email customer service and we will add a backordered subscription copy to ship with the first subscription shipment after the product is available.

Realistically, this means that if you choose to subscribe with #2 and get a backordered copy of #1, your copy of #1 may not end up shipping for several months.
Because the free subscription PDF is tied to your subscription product fulfilled in our system, this means you would also not get your free PDF right away.
If you choose to purchase the PDF of #1 when it releases for sale on or after August 17th, you may request a refund in store credit when your backordered physical copy has been processed for shipping.*

*This refund is only available to be processed as store credit, for individuals who:

subscribe to the Starfinder Adventure Path line beginning with AP#2
opt in (by contacting customer service) to waiting for a backordered subscription copy of SF AP #1 before Sept 28th, 2017
have purchased a PDF version of SF AP#1
contact us to request a refund at or after their order containing AP#1 is processed for shipping.

If you choose to purchase AP#1 from a retailer other than paizo.com we cannot make that part of your subscription. You will need to purchase the PDF separately.

If you have any questions, just ask: customer.service@paizo.com, 425-250-0800, Customer Service Forum.


Super! Thanks Diego!


I have received my physical subscription copy of "Incident at Absolom Station" and would like to initiate the refund of the PDF I purchased in August (if it hasn't already been done).

Thanks!

Customer Service Representative

Hello Lyfett,

I have issued a refund for the PDF to your store credit. You should be able to see and use it right away.


Much appreciated!

Thanks again!

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