Order 4341635


Customer Service


Hello,

I received an email for this order for my upcoming Pathfinder Adventure Path subscription, but the shipping method for this order, and the price associated with that method, are not the ones that I have selected for my sub. Is this just a glitch or has there been a change in the shipping options?

Thanks!

Customer Service Representative

Hi Rauol_Duke,

Thanks for letting us know about this. For some reason, UPS Ground is not showing up as an option for this order at the moment. I've asked the tech team to take a look at why.


Do you know if this issue was resolved, as it seems that the order was sent out with the incorrect shipping method?

Thank you!

Customer Service Representative

Hi Rauol_Duke,

Thanks for checking! Sorry I missed following up with you.

I'm sorry to see that it when out with standard post this month. I hope it managed to make it to you okay! If you end up having any problems, please let us know.

I'm still not sure what happened for this month, but it looks like the option for UPS Ground has returned, so it seems like it should be good now.

Thanks!
~Sharaya

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