Getting this popup on a subscription order and I've no idea why. Can someone look into it here or contact me more directly with some expansion on what the problem is?
If you're trying to use an American Express card, it will trigger that message, as we do not accept American Express.
Other than than, it may be that some piece of the data is not entered (or saving) correctly.
If you have any more questions or concerns, please let us know.
Thanks!
~Sharaya
If you're trying to use an American Express card, it will trigger that message, as we do not accept American Express.
Other than than, it may be that some piece of the data is not entered (or saving) correctly.
If you have any more questions or concerns, please let us know.
Thanks!
~Sharaya
Suffice it to say, I have questions.
It is not an American Express Card.
The entire payment tool is not working for me, across multiple computers, though in different ways. On one it will not display the full tool and never asks for CVV. In the other, it consistently resets all data in the field when attempting to apply an address or a CVV. At this point I've spent at least a couple hours across multiple days playing with it, and am about to simply give up on it.
Can you have someone contact me or take a look at what the problem may be? It seems to have started when I updated by billing address on a card with my bank.
And just as suddenly, the tool seems to have taken my last update, even though it continued to pop up and whip data instead of indicating that it had accepted it.
No idea what the issue is or was, but you all might want to take a look at how your payment tool interacts with Chrome.
Customer Service Representative
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Hello Peter,
I'm glad that the card data was able to go through, but it looks like our card processor is now having some trouble with the billing address. Since it's not a great idea to put the address on our messageboards, I'll be sending you an email in just a moment so we can try to get this sorted out.
Please don't hesitate to ask if there's anything else we can help with in the meantime.
Thanks!
Katina