So I tried to take advantage of the golem clearance event and dent-and-scratch sale in order to get a lot of different modules for play and study.
However, a week has passed and while I can understand it was Gencon and most everyone at Paizo was probably busy, now my order states it has an unknown time frame to completion.
As most of the items I've selected are either on clearance or damaged (given their lower price) is there a good chance that my order will hang in limbo for eternity or do I have to go in, pick the ones that aren't available anymore, and remove them.
I'd rather you not just ship it without all the items, if some are unfillable, I'd like to add adventure paths or other modules to fill out my order.
The normal procedure is that when you place an order, the items in it are reserved, so you'll get whatever was in your order when you placed it, even if items in it are now showing as no longer available.
Customer Service Representative
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So I tried to take advantage of the golem clearance event and dent-and-scratch sale in order to get a lot of different modules for play and study.
However, a week has passed and while I can understand it was Gencon and most everyone at Paizo was probably busy, now my order states it has an unknown time frame to completion.
As most of the items I've selected are either on clearance or damaged (given their lower price) is there a good chance that my order will hang in limbo for eternity or do I have to go in, pick the ones that aren't available anymore, and remove them.
I'd rather you not just ship it without all the items, if some are unfillable, I'd like to add adventure paths or other modules to fill out my order.
Hi Inxpitter,
I've taken a look into your order, and it doesn't look like any of your items are out of stock. The whole order is ready to go, and is on a packing slip in our warehouse. This means that it's on the current batch that they're working on, they just have not reached it quite yet. Unfortunately we don't have a way to say exactly when they'll get to it, but it shouldn't be too much longer now. Once the order has been processed, you should receive a confirmation email to let you know that it's on the way.
I hope this helps! Don't hesitate to ask if there are any further questions or concerns that I may be able to assist you with in the meantime, and I'll be more than happy to help out.
Thanks, and have a great day!
Katina