Lost E-Ticket

[Devo]

I bought two tickets to Paizocon and tried to transfer one to my wife. The ticket just disappeared, though - she didn't get the ticket or even an email. I sent an email to support on May 5th, but haven't heard back from them yet. I know they're busy, but what can I do to get this resolved before the lottery comes to an end on Monday?

[Anthony Adam]

Go to your order history and post the order reference - it will likely speed things immensely.

[Marc Radle]

Also, remember it's the weekend, so you probably will not receive an official response until Monday ...

Your wife has a valid Paizo account, yes?

[Devo]

She does have a valid account. Her account settings were set to not allow email from other paizo.com members, though, and I suspect that might have been an issue.

[Marc Radle]

Devo wrote:

She does have a valid account. Her account settings were set to not allow email from other paizo.com members, though, and I suspect that might have been an issue.

You might be right - it's been years since I've transferred anything like this, but I *think* the person you are sending to has to accept the transfer, possible via e-mail?

In any case, Paizo's customer service team if first rate - I'm sure they'll get it sorted out on Monday!

[TomParker]

I just did this and I don't think the recipient needed to accept. But you do have to get their Paizo user name correct, I think.

[wxcougar]

I had this happen to me last year. Something weird happened when I transferred my ticket to my husband. A call to customer service fixed that. Hope you get it resolved!

[Diego Valdez]

Hello Devo,

I responded to your email earlier this morning.