Paizo.com TLS Updates and Your Browser


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Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

Paizo is punishing customers for having older computers.

Sent from my iPhone, since I can't get on messageboard with my computer anymore.

Dark Archive

2 people marked this as a favorite.

They didn't do it to punish customers. They did it for security reasons that protect them and their customers.

Community & Digital Content Director

1 person marked this as a favorite.
Charles Scholz wrote:

Paizo is punishing customers for having older computers.

Sent from my iPhone, since I can't get on messageboard with my computer anymore.

As indicated earlier in the thread, this is not all an intended punishment, or a measure we're taking on a whim. The change is both to put us in proper compliance with our credit card processor, and to start bringing paizo.com to the place it should be in regards to security. We're not the only website subject this change (many online retailers, banks, and anyone who handles card/senstive data are also changing) to protect our customers account security. I'm sorry this has negatively impacted your experience coming to our site, and we tried to give as much advance warning as was possible. If you need any assistance with selecting a newer browser, or with your current system, we can absolutely try to help you find a option that works.

Liberty's Edge

Did this update go live sometime this afternoon/evening? I suddenly can't post or access my account on my desktop at all. Both my IE and chrome are up to date and I tried clearing my cache.

Silver Crusade System Administrator

It did go live. Are you using a proxy that might not understand TLS 1.1 or 1.2? Maybe an extension? Might want to check How's My SSL to see what it says.

Liberty's Edge

No proxy.

I'm running extensions on my chrome but none of my IE.

Silver Crusade System Administrator

What version of IE and on what operating system?

Liberty's Edge

Windows 7
11.0.19

I bank with Wells Fargo and their site still works as normal.

Silver Crusade System Administrator

Wells fargo still supports TLS 1.0.

In IE check out Internet Options under the gear menu and then click on advanced and go all the way to the bottom and make sure tls 1.1 and tls 1.2 are on.

Liberty's Edge

Those are both on already. I tried disabling TLS 1.0.

Silver Crusade System Administrator

I'm not entirely sure why you're not able to get in. All we did was remove TLS 1.0. Everything works for me in IE 11, Chrome 43, Chrome 45 and firefox 38.05 all on windows 7. I'm gonna PM you a thing though.

Silver Crusade Contributor

My phone might not let me on the forums anymore. :(

Rebooting and retrying.

Silver Crusade Contributor

"Couldn't establish a secure connection."

:(

Silver Crusade System Administrator

Android phones need to be at least 4.4 to run TLS 1.2 natively. My old phone can't handle it and i've not tested it with chrome or firefox for android.

Silver Crusade Contributor

Any advice, short of buying a new phone?

My budget is all saved for Paizo products. ^_^

Silver Crusade System Administrator

1 person marked this as a favorite.

I would try chrome or opera or firefox for android. The problem was that java was pretty far behind and so TLS 1.2 wasn't implemented until there were real problem, ie POODLE, and 4.4 is the first time it supports it natively. Some alternate browser might have implemented it before it was supported by a java library, depending on how forward thinking it was. Being constantly left behind by updates is why I left the android sphere and got an iPhone. I've been so much happier with it. =/ I really wanted to support android as I'm a big supporter of open software but it's very frustrating.

Silver Crusade Contributor

I see. Thank you!

Sovereign Court

I'm on Windows 7 using Firefox 38.0.5 and I was unable to use the secure portions of the site. How's My SSL said I was a bad bad boy.

I then found this guide for turning up the max TLS version available to Firefox to use, and now it's working fine.

Perhaps this has been mentioned in one of the previous posts...I didn't read them all, but in scanning I didn't see one. So hopefully this helps someone.

Dark Archive

Pathfinder Roleplaying Game Charter Superscriber; Pathfinder Starfinder Roleplaying Game Subscriber
Lissa Guillet wrote:
Being constantly left behind by updates is why I left the android sphere and got an iPhone. I've been so much happier with it. =/ I really wanted to support android as I'm a big supporter of open software but it's very frustrating.

OK Lissa, you're the first SysAdmin I've ever heard who made the switch TO iOS. Every admin I've ever worked with, who wasn't a Mac user beforehand, hates the Apple "closed box, no way to really access anything that goes wrong" approach. The Android fragmentation really irritated you that much?

(Fragmentation, for those of you not in the know, refers to the issues with Android OS phones being all over the map in terms of what phone is on what OS. Google can release new versions of Android all day until they're blue in the face, but then the hardware manufacturers get to layer their own skin and various programs on top of the OS, and then the carriers each get to add their own on top of that. Yeah, it causes some definite issues, though some people just go buy a Nexus device straight from Google. Pure Android, no carrier or hardware vendor garbage.)

Silver Crusade System Administrator

Kvantum wrote:

The Android fragmentation really irritated you that much?

Yes it did. I had spent a lot of money on my phone and it was obsolete and never updated after the first push. I had an iPad 2 since about the same time as I got my android phone and it's still being updated along with everything else. Plus the camera on the 6 plus is fantastic. It helps that I use a mac at work all day. =) As a tool I use a lot, I've been far more happy with my iPhone as a phone, camera, and small computer than any android I've used.

Scarab Sages

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber

I had to download Chrome, which I hate and am having trouble with, but I can now access my account.


Luckily, I was able to find the option on IE9 that enables TLS 1.1 and 1.2. I think everything is working again, but the site is still complaining at me and saying that my browser isn't supported, lol.

Silver Crusade System Administrator

Yeah, 11 is usually supported out of the box and we can't really tell that you've fixed it other than to see you are accessing the page as secure. We'll be turning it off after a week or two, I think.

Grand Lodge

With Android the catch is to get the right phone ... if it has Nexus in the name, you're probably good for a long while.


Well, my phone isn't even close. And it's been acting buggy since I got it (turning itself off for no apparent reason, and so on), so this might just be the push to get me a new one.


But the bit that really annoys me is that I can't even read the main messageboard page on the phone any longer. I can get into the subforums alright, but well - it's annoying.


Does anyone know how to enable TLS 1.2 (or 1.1) support for Opera Mini?
I have version 8 installed but I would not mind upgrading if that solves anything, but I have last version in my Android tablet and it does not work neither (Firefox works there though).

There seems to be no other decent browser option for my old style phone than Operan Mini, and phone upgrade is not an option here.

I can no longer post in my loved Paizo online campaigns while commuting :(

Grand Lodge

What model phone and what version of Android?

Grand Lodge

1 person marked this as a favorite.
Adventure Path Charter Subscriber
Kajehase wrote:
But the bit that really annoys me is that I can't even read the main messageboard page on the phone any longer. I can get into the subforums alright, but well - it's annoying.

Y'know... I've been having the same problem at work the past few days. I think Messageboardsment worked fine up until Monday, but now I get a "connection was reset" by secure.paizo.com or something like that. I can visit individual threads and I can get to sub forums, but Messageboardsment is honked.

My work computer is a Win7 box running Firefox v38.0. I have Chrome available but I haven't tried it. Because I don't have admin privileges, changing configuration or downloading something different is a non-starter.

Any ideas?

-Skeld


Andrew Betts wrote:
What model phone and what version of Android?

The phone runs a Nokia Asha 2 OS and Opera Mini 8.

The tablet is Android and runs Opera Mini 9, but here I have no problem as I can use other browsers like Firefox or Chrome.

In both cases I cannot post to my online campaigns. But I mainly care about the phone as my commuting time is long and I had already committed to a few long term games here at Paizo.com.

It would be great if someone knows how to enable TLS 1.1 or 1.2 in Opera Mini.

Silver Crusade System Administrator

I would check opera:config and see if it's there. I don't know a lot about Opera. I've so rarely used it. But it might show the config settings in there.

One of the other things you need to watch for are proxies, which you often have in offices, that don't support tls 1.1 and 1.2.

Generally speaking, reading a thread isn't a secure action so it doesn't need to be secure. Posting, getting account info and sometimes getting the front page for messageboards are secure actions so that would be why you can read.

Grand Lodge

Adventure Path Charter Subscriber

That perfectly describes what I'm seeing. I can't access Messageboards, post to threads, or buy anything from my work computer. I'm effectively shut down there.

-Skeld

Edit: Interestingly, I don't have any problems with my 1st gen iPad (stock browser).

Silver Crusade System Administrator

As long as the browser supports tls 1.1 or 1.2, you shouldn't have any problems. Latest firefox or chrome is pretty easy way to get around the OS problem as long as you aren't behind a proxy that doesn't support it. iOS, as long as it's kept updated gets right through as of, I think, iOS 6 which most idevices can use. I think the first one or two iPhones they stopped supporting a little while back. PowerPC devices are just out of luck, as there is no update or alternate browser available unless they want to install linux maybe.

Sovereign Court

Skeld wrote:
Kajehase wrote:
But the bit that really annoys me is that I can't even read the main messageboard page on the phone any longer. I can get into the subforums alright, but well - it's annoying.

Y'know... I've been having the same problem at work the past few days. I think Messageboardsment worked fine up until Monday, but now I get a "connection was reset" by secure.paizo.com or something like that. I can visit individual threads and I can get to sub forums, but Messageboardsment is honked.

My work computer is a Win7 box running Firefox v38.0. I have Chrome available but I haven't tried it. Because I don't have admin privileges, changing configuration or downloading something different is a non-starter.

Any ideas?

-Skeld

I was in the same boat as you are. My Firefox was set to limit TLS to 1.0

You can follow the instructions HERE to fix it.


Is there going to be support for the google search on windows 8.1 RT? It is the only version of a google browser that I can access as 8.1 RT wont let me use chrome out right


I haven't found a solution for Opera Mini. Opera for PC just works perfectly, but Opera Mini for phones... it is just not working, even on aboug:config, there is no option about TLS.

What it shocked me today is I can click on the favourite button on posts and that is perfectly working.

Previously, I thought the problem was on identifying the user account and that was the reason behind making posts into the secure area. But if "likes" do not require that treatment, I do not see why posts require it.

Messageboards posts are publicly available, so I think there is no real need to encrypt the data on them, am I right? I understand about 'my account' section, downloads section, private messages, etc... but currently posts in publicly accessible areas are requiring my browser to encrypt the content with TLS 1.1, areas which are so public that even search engines can parse, thus they are not expected to contain sensible data.

Can you clarify this please? Is there any possibility you might move posting to public areas like "Online Campaigns" to the http protocol instead of https allowing we, old guys, to remain compatible?

Thanks before hand for the consideration!

Technology Manager

J1m2e3n4 wrote:
Is there going to be support for the google search on windows 8.1 RT? It is the only version of a google browser that I can access as 8.1 RT wont let me use chrome out right

I believe RT uses IE 11 by default, which should support the most recent version of TLS.


No longer able to browse my games using my PS Vita

RPG Superstar 2008 Top 32

Balacertar wrote:

I haven't found a solution for Opera Mini. Opera for PC just works perfectly, but Opera Mini for phones... it is just not working, even on aboug:config, there is no option about TLS.

What it shocked me today is I can click on the favourite button on posts and that is perfectly working.

Previously, I thought the problem was on identifying the user account and that was the reason behind making posts into the secure area. But if "likes" do not require that treatment, I do not see why posts require it.

Messageboards posts are publicly available, so I think there is no real need to encrypt the data on them, am I right? I understand about 'my account' section, downloads section, private messages, etc... but currently posts in publicly accessible areas are requiring my browser to encrypt the content with TLS 1.1, areas which are so public that even search engines can parse, thus they are not expected to contain sensible data.

Can you clarify this please? Is there any possibility you might move posting to public areas like "Online Campaigns" to the http protocol instead of https allowing we, old guys, to remain compatible?

Thanks before hand for the consideration!

https:// is two way. That is, everything you send to the server is ALSO encrypted. Including the things your browser uses to prove that you are you and are logged in. (For most sites, this is a cookie.) Using https once you're logged in, even for pages that don't require a login to view, keeps someone from imitating you and accessing other parts of the site.

Silver Crusade System Administrator

1 person marked this as a favorite.

We probably won't and the reason is that, before we put words in your mouth, we need to be reasonably sure that the person talking about them is you. Which requires a recent login, which requires a secure connection. Most of the messageboards are clear to read for that reason unless you have access to some private areas on the main messageboard page. I don't think favoriting is quite as damaging as someone picking up your device and posting as you because that can have consequences and so it's not a highly privileged operation. If we were to consider any changes there we'd probably be considering for MORE security on favoriting and flagging.

Liberty's Edge

I don't know what you guys changed but I can access the site from my PC again. Thanks!

Silver Crusade System Administrator

Terquem wrote:
No longer able to browse my games using my PS Vita

I'm not sure, but if you're using up-to-date PS Vita firmware, you should be ok. Can you send me a screenshot of the https://www.howsmyssl.com/. Private message is fine. I mostly need to know that it can handle tls 1.1 or 1.2 and what protocols it understands which is at the bottom.


I'll run it today and see what I can learn, thanks


I'm not sure how to send you a screen shot from my vita (?) but the site returned the message "Your SSL client is BAD" and tells me I have TLS 1.0

I took some pictures of the screen with my phone and will try to set them in my drop box folder and then link them in a pm if I can figure out that much today

my vita says it is running the newest version of the system software
C3-12049-6

Silver Crusade System Administrator

Hmmm. Well, that's not good. I had hoped they'd implemented tls 1.2 as they did in the ps4 but if you're up-to-date and it's giving you a bad on SSL Client then that means it won't work. Have you tried any of the vita browser apps? I think you can get the usual suspects of opera, firefox, and chrome.


No, I've never needed to, but tonight I will need to go looking at their available browsers (I've been using the default Vita browser). Thanks!

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