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Is there a problem with this order? It has been pending since 9/6/14. I know you were behind, and that some of the items in this order said that they would take up to 14 days, but it is now the 5th...
I noted that at least one of the dice I ordered is no longer available. Is that what is keeping this order from being shipped? If so, an email would have been helpful, as the contents of this order was almost totally for a birthday present, with the birthday now having come and gone (which is one of the reasons why I placed this order so far in advance)...
Customer Service Dire Care Bear Manager
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Yes there is an issue with the order.
19mm d10 Double Die Transparent Blue Koplow is taking much longer than we expected. Unfortunately right now, sending updates for orders when they have issues isn't something we have the ability to do (I agree it would be very helpful).
At this point, here are the options we have available:
- order is cancelled
- whole order waits for dice
- cancel just the missing dice
- move the one dice to a new order and give it free shipping
Any of those sound good?