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I've always been a bit of a lurker and my total post count is rather pitiful. However, I wanted to hop in and say a few things about my experience with Paizo and their customer service.
Since before Dungeon and Dragon went the way of the Dodo I have been subscribed for something from Paizo. That has been a few years back now and during that whole time I have contacted customer service 3-4 times. For me that seems an excellent number. I've had more screw ups from places that I've bought a handful of things from.
Most recently I had an issue with an order I placed for the Great Golem sale. Nothing bad just a bit of delayed shipping. (Which with a sale this big is to be expected, I know) Still I was starting to worry and so sent a quick email just to check to make sure everything was going smoothly especially since it was such a great sale.
I got my reply today that said as I noted the warehouse was super busy but that my wait time did seem a bit long and would be checked up on. The customer service rep who I believe is possibly Dora's cousin or something. Was understanding, polite, and up front. This has always been the case each time I've had a problem since I first subscribed.
I also do a great deal of customer service and I marvel at how simple and straight forward Paizo deals with my problems. I wish more places could be so forthcoming and prompt with replies. So I just wanted to express my thanks to Paizo, my most recent helper Diego, and all the other CSR's that have ever helped me with a problem.
Sometimes it's the little things that can change a whole day for the better. Thank you.
They do have most excellent customer sevice here...always helpful and cheerful!
