Pathfinder Online Kickstarter Reward

[IdiotDogBrain]

Hi customer service,

I am still waiting for an answer about the Emarald Spire leatherette edition book missing from my Pathfinder Online pledge reward. Before Gencon I sent three mails that where ignored, could only contact you on the messageboard. I was asked to ask again after Gencon. I did, but my mails are getting ignored again. So its the messageboard again:

I am still missing my Emarald Spire leatherette edition from the Pathfinder Online pledge. Could someone please look into the matter?

Kind regards

Jakob

[Sharaya]

Please note that we have not been ignoring any emails. We just have a lot to work through. We have been receiving an unusually high volume of inquiries over the summer. We are trying to get everyone taken care of as quickly and as well as we can...it's just taking longer than we would like to get to everyone.

Additionally, this particular issue has been one with lots of webs to untangle. I should be taking a look at yours and similar orders next week and getting them wrapped up. If you haven't seen some kind of update by Friday the 26th, please bump thread. It shouldn't come to that, but things are still crazy, so, just in case...

[IdiotDogBrain]

Hi Sharaya,

I have to admit that I choose the wrong words, sorry. I am sure you are doing everything you can to keep customer service running.

Still, having to be the one who is reminding, resending and bumping is not the greatest customer experience I ever had. I totally understand that this might be more of a organizational issue.

So.... bump

Kind regards

IDB

[Sharaya]

Thanks for the bump. Last week ended up being a little more chaotic than I had anticipated and I didn't quite get through all of these.

You should soon get an email confirming the order information. I'm very sorry that it's taken so long to get this taken care of.

For reference, we currently have about 1900 emails in the inbox (and only 3 people total in the CS Department right now). So, I am very sorry that this has not been the greatest customer service experience. We are doing as much as we can, as fast as we can, and there are things it in the works to make things better overall. Hopefully we'll be back on track for greatest ever soon. *sharaya keeps wishing she had a TARDIS*