Truly Unprofessional

[Ryno Lourens]

Since all of the emails, phone calls and posts in the Customer Service forum have gone unanswered, I figured I would post again (not sure what else to do at this point).

I still have not received an order I made in June (Order #3160816), I have checked with all my local mail providers and it is not with any of them, so I would like you to refund the $247.40 cents to my credit card as soon as possible. I will be closing my credit card account at the end of next week (as I am moving countries), so this issue needs to be sorted out by then.

I was hesitant to order through Paizo, but you guys seemed like a legitimate website with great prices. If I had known that the customer service was of this poor quality, I certainly would not have.

Ryno Lourens

[Erik Keith]

Greetings again Ryno,

I just responded to your PM and previous messageboard post a short bit ago. I apologize that we're unable to offer faster response times to your inquiries, if you'd like to follow up to the PM response I sent you earlier I'd be glad to assist you further. Thanks!

Please note that our phone lines are operational between 10 AM and 5PM PST on weekdays. The phone has been busy enough this week that we have missed calls due to everyone being on the phone already.

- Erik Keith