Trying to reactivate my subscriptions


Customer Service

Dark Archive

So I cancelled my subscription last month, thinking that I would not be able to afford them, and then a week ago my boss called me into his office to tell me he was giving me a raise (yay me!).

So now I'm trying to place an order for the subscriptions again, but I can't get it to complete. When I get to the finalize step, even though I have a green checkmark. If I click on place order, it just takes me back to the cart screen.

As an aside, can I sidecart the Emerald Spire Superdungeon as well?

Customer Service Representative

*Pokes around with order with a 10-Foot Pole*

It looks like the order had some bugs. They have been brushed off, and I was able to submit the order through from our side. You should get an email confirming the order information.

If we can help with anything else, please let us know.

Thanks!
Sharaya

Dark Archive

Sharaya wrote:

*Pokes around with order with a 10-Foot Pole*

It looks like the order had some bugs. They have been brushed off, and I was able to submit the order through from our side. You should get an email confirming the order information.

If we can help with anything else, please let us know.

Thanks!
Sharaya

Okay, everything is okay, except it's missing my Player Companion subscription, I think? I got my order shipping confirmation, and when I checked the order, it was missing the Player Companion title for the month.

Customer Service Representative

It looks like the particular module you are restarting with does not release until September. It should be in your sidecart to ship in the future.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

Dark Archive

Actually I was talking about this:
Pathfinder Player Companion: Blood of the Elements

I think you're talking about this:
Pathfinder Module: Plunder & Peril

But it doesn't matter, because I just realized (after reading your earlier message) that you fixed the problem with the ordering page, so I can just order it myself now!

Thanks for all your help!

Customer Service Representative

Ah. Sorry. I misread that!

It didn't look like the Player Companion subscription was being restarted when I was looking at things before. It looks like it has successfully been restarted now.

We you wanting that book to ship on it's own, as soon as possible, or would you like it moved to your sidecart to ship with next month's subscription? Just let me know.

Thanks!
Sharaya

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