Order 3129644 Side cart


Customer Service


I just put The Gamers DVD in my side cart, and it has the ominous looking description "This item will ship with a future subscription shipment:".

My other side cart item says it'll ship with my next subscription.

Is it likely to go out with my June sub? It's a gift, so I want to make sure I get it in time.

Thanks!

Customer Service Representative

Anything in your sidecart when we generate the next month's subscription to your account *should* get added to that month's subscription.

So, anything added to the sidecart before June 5th, when we are planning to authorize June orders, should get added to that order.

It looks like the system is probably just displaying things...oddly...at this time. On our side, it looks like it should get added to the June order just fine. If it doesn't get added to the June order (when you have an order number for the June order), please let us know as soon as possible, so we can make sure everything gets wrangled together correctly.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya


Thanks for checking on it. :)


Hi,

My June shipment spawned and the DVD isn't included. Is it possible to get it added?

The June order is: 3113291.

Thanks!

Customer Service Representative

Thanks for letting us know! It has been kicked from the sidecart to the order, and you should get an email confirming the updated order information.

If we can help with anything else, please let us know!
~Sharaya


Excellent!

I got the email and everything looks good.

You guys rock. :)

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