Unable to process order


Customer Service


I've attempted to place my order several times, but seem to be stuck in a loop. Each time I go through the process, it sends me back to my Shopping Cart.

I'd also like to note that on the My Account page, it says that I have no active addresses and no active payment methods. I've removed and re-added both, but to no avail.

Thank you for help with this.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

I am also having the same issue this morning in attempting to process my order - it seems to be stuck in a loop. I am not having the same issue with the My Account page, however my order did not select the only payment option I have on my account - instead it listed the only option twice.

Customer Service Representative

KSilva wrote:

I've attempted to place my order several times, but seem to be stuck in a loop. Each time I go through the process, it sends me back to my Shopping Cart.

I'd also like to note that on the My Account page, it says that I have no active addresses and no active payment methods. I've removed and re-added both, but to no avail.

Thank you for help with this.

I'm sorry to hear you're having trouble placing your order! I've taken a lot at your shopping cart, and I'm not seeing anything in it related to our current known bugs that would be preventing it from submitting. That said, if you would like me to submit it from our side, I can certainly try that! Just let me know if you want that done.

As for the address and payment method, our system has been a little bit buggy about recognizing what should be the active/preferred methods. I have poked around with them to give them the correct setting, so those should be good to go now.

Thanks!
Sharaya

Customer Service Representative

Uncle Teddy wrote:
I am also having the same issue this morning in attempting to process my order - it seems to be stuck in a loop. I am not having the same issue with the My Account page, however my order did not select the only payment option I have on my account - instead it listed the only option twice.

I'm sorry to see that you're having trouble with this too! This seems to be related to the bugs related to some preorder items (our system has been a little confused with some preorder/sidecart stuff...we're looking into it). In any case, I should be able to kick things into place and get it submitted from our side. I just need confirmation from you that I have approval to do that.

Thanks!
Sharaya


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Hi Sharaya,

Yes, you have my permission. Please go ahead and kick things into place.

I fully understand how problematic software can be - I wish you luck in resolving the issue.

Thanks so much for your assistance.

Customer Service Representative

Uncle Teddy wrote:

Hi Sharaya,

Yes, you have my permission. Please go ahead and kick things into place.

I fully understand how problematic software can be - I wish you luck in resolving the issue.

Thanks so much for your assistance.

Thanks for your patience and understanding! I hope we can get these bugs squished soon!

I've submitted the order. Most of the items have been moved to your sidecart.

You should soon get an email confirming the updated order information. Currently, it's set to ship as soon as we get more of the Skulls and Shackles dice in. If you want things moved to your sidecart to ship with your June subscription order, just let me know!

Thanks!
Sharaya


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Superscriber

Hi Sharaya,

I received the email yesterday. Thanks again for your help. There is no need to move things to the sidecart to ship with my June subscription.


Same thing has been happening with me all day. If you can get it done from your end that would be delightful.

Customer Service Representative

Imnotbob wrote:
Same thing has been happening with me all day. If you can get it done from your end that would be delightful.

Your order has been submitted. Please let me know if you would like the available items to ship now, or with your June subscription order.

Thanks!
Sharaya


Sharaya wrote:
KSilva wrote:

I've attempted to place my order several times, but seem to be stuck in a loop. Each time I go through the process, it sends me back to my Shopping Cart.

I'd also like to note that on the My Account page, it says that I have no active addresses and no active payment methods. I've removed and re-added both, but to no avail.

Thank you for help with this.

I'm sorry to hear you're having trouble placing your order! I've taken a lot at your shopping cart, and I'm not seeing anything in it related to our current known bugs that would be preventing it from submitting. That said, if you would like me to submit it from our side, I can certainly try that! Just let me know if you want that done.

As for the address and payment method, our system has been a little bit buggy about recognizing what should be the active/preferred methods. I have poked around with them to give them the correct setting, so those should be good to go now.

Thanks!
Sharaya

Yes, please go ahead and place the order. I tried it myself today without any luck. Thank you.

Liberty's Edge

Hello Sharaya, the same issue is happening to me as well. I am unable to place my oder as well. I blame goblins!

Customer Service Representative

KSilva wrote:


Yes, please go ahead and place the order. I tried it myself today without any luck. Thank you.

I'm try to submit it, and it's making my system crash. Conferring with the tech team to see what's going here. Very sorry for any inconvenience. I'll let you know as soon as I can get it pushed through.

Thanks!
Sharaya

Customer Service Representative

Alceste008 wrote:
Hello Sharaya, the same issue is happening to me as well. I am unable to place my oder as well. I blame goblins!

I've been able to shove your order through the system. Do you want the Bestiary 4 to ship now, or with your June subscription order? Just let me know, and I'll get it taken care of.

Thanks!
Sharaya

Liberty's Edge

Sharaya wrote:
Alceste008 wrote:
Hello Sharaya, the same issue is happening to me as well. I am unable to place my oder as well. I blame goblins!

I've been able to shove your order through the system. Do you want the Bestiary 4 to ship now, or with your June subscription order? Just let me know, and I'll get it taken care of.

Thanks!
Sharaya

Thank you very much. Please just ship the Bestiary 4 with my June order.

Customer Service Representative

Alceste008 wrote:
Thank you very much. Please just ship the Bestiary 4 with my June order.

Thanks for the notification. I have moved the Bestiary 4 to your sidecart so that it will get added to your June order.

Thanks!
Sharaya


Sharaya wrote:
KSilva wrote:


Yes, please go ahead and place the order. I tried it myself today without any luck. Thank you.

I'm try to submit it, and it's making my system crash. Conferring with the tech team to see what's going here. Very sorry for any inconvenience. I'll let you know as soon as I can get it pushed through.

Thanks!
Sharaya

Please cancel this order. I'll resubmit a new one soon. Thank you! :)

Customer Service Representative

Alceste008 wrote:
Thank you very much. Please just ship the Bestiary 4 with my June order.

It's in your sidecart to ship with your June order.

Thanks!
Sharaya

Customer Service Representative

KSilva wrote:
Please cancel this order. I'll resubmit a new one soon. Thank you! :)

That *could* work too. If the system gives you any trouble, please let me know. We're still trying identify what was causing the problem previously. That said, the tech team has updated a lot of code recently, so maybe whatever it was, isn't a problem anymore.

If I can help with anything else, feel free to let me know.

Thanks!
Sharaya

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