Hi,
I've been having problems with my subscription. Recently, my card has been declined (there are no problems this end) and this has held up delivery of my order.
I have tried to change my details, by re uploading the card, but it keeps saying that it is unable to do this and to contact the webmaster.
I have emailed support for help a few weeks ago, but so far, have not received a reply. I can appreciate you lot are busy, but would really like to be contacted so this problem can be resolved so I can get my hands on the latest AP!
Customer Service Representative
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Hello Transmission89,
I took a look into your order and it seems that your payment method went through, and the order is processing as of this morning. Our system has been a little picky about payment methods lately, but it seems that everything is in order now. You should be receiving a shipping confirmation email as soon as the order leaves our warehouse.
Please let me know if you have any more questions or concerns, and I'll be glad to help out.
Thanks!
-Katina
Oh fantastic, that's great news! Thanks a lot ^^
Ok, so it's done it again. I've received notice of issue 2 of the ap being ready to be delivered, but the payment method has been declined again!