Order #2862900

[Digitalelf]

I realize that you have been busy with the "Great Golem Sale", but I've sent two emails concerning this order, with the first having been sent nearly two weeks ago.

Did my emails just get lost in the shuffle?

[Justin Riddler]

Hey there,

Sorry we haven't been able to respond to your email yet, we've been processing emails as quickly as possible in the order they are received. I have responded to your inquiry via email.

~Justin Riddler
Customer Service

[Digitalelf]

Thank you...

I would like to have the backordered item placed in my sidecart for shipment when it becomes available again. Also, I would like the order I just placed, order number 2909792, to be combined with this order (2862900).

Thank you in advance. :-)

[Justin Riddler]

I have moved the backordered item into your sidecart.You can verify this change on your My Subscriptions page.

I have also merged your new order into order #2862900, which has changed its fulfillment time to 2-11 business days from today. You can verify this merger from your Order History page.

~Justin Riddler
Customer Service

[Digitalelf]

Awesome!

Thanks again. :-)

[Digitalelf]

I see that the backordered item has been lumped in with my next subscription order. Will having this backordered item in my sidecart like this, affect (i.e. delay) my subscription shipments?

[Justin Riddler]

Since we don't have an estimate on when a backordered item will be available again, our My Subscription page tool will calculate out your projected cost & shipping including the item—however, if an item is not yet available at the time that we submit your subscription order (at the time you receive your authorization email) then it will remain in your sidecart rather than be generated into your order.

~Justin Riddler
Customer Service

[Digitalelf]

Please just cancel the backordered item...

Thank you.

[Justin Riddler]

I have canceled this item from your sidecart. You can verify this change on your My Subscriptions page.

~Justin Riddler
Customer Service

[Digitalelf]

Thank you once again! :-)

And thank you for putting up with all of these changes to my order... ;-)

[Digitalelf]

The item I had canceled earlier was showing as being back in stock, so I reordered it (this was on Tuesday). Now it is showing as being backordered again AFTER I have placed an order...

Can you please clear this up for me?

[Sara Marie]

Its an item that we order from our distributor. It was showing available when you first placed your order because that's what their system was telling us. At some point after you placed your order with us they went out of stock and listed it as back order. Your order was cancelled and at some point between the cancellation date and when you saw it available again, the distributor listed it as available again. Its a popular item so shortly thereafter it looks like another company(ies) ordered it before we did so it went on backorder again which is where it sits now.

I've removed the one you ordered on 12/3 and reinstated the one in your sidecart so you don't loose your original place in line. If you'd prefer to cancel this item completely, just let me know. I do not have an ETA if or when we might be able to get more unfortunately.

[Digitalelf]

For now, I'll just keep it in my side cart; as long as that does not interfere with my subscription shipments (i.e. it does not delay their shipment because of the item being on backorder).

Thank you...

[Sara Marie]

It won't. The order spawning should see its on backorder and leave it in the sidecart.

[Digitalelf]

Awesome! Thanks again...

[Digitalelf]

With the various delays in shipping, will this order be shipped in time for Christmas?

[Justin Riddler]

Your order is currently in the shipping queue for processing by our warehouse. When it ships you should receive a confirmation email. Your package is set to ship via UPS Ground with an estimated 3-5 business days in transit. The estimated transit time for your package places your package as should be arriving before the holiday, however this is not something we can guarantee.

~Justin Riddler
Customer Service