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Hey guys,
I know it's already left your facilities and there may be nothing you can do, but my hardcover for Ultimate Equipment which shipped August 6th has yet to arrive. Every time I try to bring up the tracking system for it, I receive an error message that says "This package cannot be tracked." I thought I was just bring this up to you since the estimated date in transit was 4-8 days and it has now been upwards of 17 days.
Likewise, my order placed August 1 for Order #2164311 is still showing as pending for whatever reason as is my AP Subscription for Shattered Star #1. The last could be because of my late re-subscription to it. Just wondering if there was any info.
Thanks guys and gals!
Director of Sales
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Your order 2172400 is still on it's way to you. It was caught in teh same delay mentioned in this sticky thread and did not actually leave our warehouse until the 17th. The good news is that it is on it's way to you, and should be showing up at any time now.
As for order 2164311, it is still in the shipping queue. Our shipping queue is extraordinarily long at the moment, and we are working frantically to get it under control. The good news is that we're going to get your order shipped out as soon as possible.
thanks,
cos