Order #1835648


Customer Service


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Good to see the Beginner Box shipping to me, but I'm a bit concerned that I never got a "Hi we'll be shipping this to you in the next few weeks." email.

I've double checked my ISP's and email client's spam traps but no impending order email to be seen.

Just wondering is this a special case due to the Beginner Box? Did the internets eat my email? or perhaps a glitch at your end (in which case you might want to look into it)

As I'm here is there any ETA on the other two products in the order?

Paizo Employee Sales Associate

Oni_NZ wrote:

Good to see the Beginner Box shipping to me, but I'm a bit concerned that I never got a "Hi we'll be shipping this to you in the next few weeks." email.

I've double checked my ISP's and email client's spam traps but no impending order email to be seen.

Just wondering is this a special case due to the Beginner Box? Did the internets eat my email? or perhaps a glitch at your end (in which case you might want to look into it)

As I'm here is there any ETA on the other two products in the order?

I just checked and our records indicate that your initial email went out on "10/14/11 11:57:45 AM" (GMT -7:00).

Now... this means that our system *thinks* that the email went out at that time. The automated process that creates and sends that email happened at that time. This is not a guarantee that the email was actually sent. We haven't (at this point) received any other reports of the email not having been sent, but I will keep an eye out.

For now, I'm categorizing this one as "An intriguing fluke to make note of, but requiring no further action".

The package containing the other two products is in the shipping queue and should be shipping out soon (probably tomorrow, maybe the next day).

Thanks,
cos


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

Thanks for checking.

Now that you mention the time, I do recall checking on the site over the weekend and noticing the order pending, but definitely no email arrived about it till the shipping notice. As I wasn't intending to cancel any part of the order it's all good, just though it was worth noting in case there was some problem at you end.

So I'll put it down to the 'internets ate my email', and leave it at that.

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