
Freehold DM |

OK, I'm bemused.
5:02 am: "Disney Rewards wants to hear from you! Please take our survey!"
12:15 pm: NobodysHome starts the surveyQuestion 1: What language are you most comfortable with? English or Spanish?
Laughs out loud at the exclusion of ALL other languages
English.We're sorry. Too many respondents have already answered with similar preferences, so we no longer need your feedback. Thank you!
I am speechless.
EDIT: I mean, seriously: "We would like to see how well our services satisfy our multilingual guests. Please click here if your native language isn't English" would have been FAR more polite...
been there before on the second job. The empty box approach with respect to lingual diversity is unwise.

NobodysHome |
4 people marked this as a favorite. |

So, I'm going to defend Freehold a bit, because yeah, the current system sucks.
But then I'm going go agree with Scint: The whole, "Since my boss is incompetent, I'm going to be incompetent" leads to a world of idiocy.
So yeah, my VP is amazing. I am incredibly resentful that a person who appears for all intents and purposes to have trouble determining which shoe goes on which foot in the morning makes 4-5 times my salary and has power over me. She's been my VP for 7 years now. In all that time, she hasn't bothered to figure out exactly what it is that we do. We confuse her. She just doesn't know what "Curriculum Development" is, and she can't be bothered to learn.
But I am not going to let that level of incompetence determine who *I* am.
*I* do the best d**ned job I can. I expect the people working under me to do the same. My manager shields me from as much idiocy as she can, and I do the same for my reports. So, as Mr. Spock says, we're building communicators out of stone knives and bearskins.
And, unlike Dilbert or The Office, people notice. I've had customers fight through five levels of bureaucracy to find me and say, "Wow! You're training is the best I've ever had from your company! What other courses have you done!"
I've had sales guys go out of their way to recommend MY courses, and *only* my courses. I've had people from Europe and South America contact me and say, "So, so-and-so says you are THE man for solving this problem."
And I report it to my manager. And my manager reports it to my VP. And every year I'm up for stock options, a raise, and a bonus, and every year I get two of the three. And my VP knows that whatever I do, it's very very important and she needs to leave me alone.
To paraphrase Truman, the idiocy stops here.
And I feel much like corporate idiocy as I do about voting: Yes, you feel powerless when you fill out those employee surveys, and when you vote your VP as an incompetent nincompoop and she keeps her job anyway, and it seems like nothing ever changes...
...except here at Global Megacorporation, it has. We were losing talented people in droves, and no one but the idiots were remaining. And the top-level execs (some of whom are actually quite competent) said, "Something is seriously, seriously wrong here."
And started holding global town halls, and employee meetings, and asking, "WHY are so many talented people leaving our company?"
And working conditions here have improved by an order of magnitude in just two years. Yeah, we lost a lot of our best and brightest, and they're off making other companies better, but doing a d**ned good job in spite of my upper management has made me well-respected among hundreds of my peers and superiors, and I appreciate the recognition. And even hundred-billion dollar companies can say, "Hey, something is wrong here," and try to fix it.
They're not very good at it yet, but change is good.

Freehold DM |

Freehold DM wrote:NH wrote:So yeah, "Do your job. Follow the standards. I'm happy."
It's apparently surprisingly hard.And yet...
NH wrote:So I'm at a $100 billion-plus company. I see all kinds of boneheaded executive decisions. I see a horrifically-incompetent upper middle management.Hmm...
Why would someone chafe under such a system, I wonder...
An employee's inability to follow basic instructions is not always the result of boneheaded leadership. I understand that you've struggled with a bad boss. That doesn't automatically make management the sole problem. Sometimes poor management is completely irrelevant to wanting people to follow simple instructions, a problem completely separate from the employee's performance.
Putting this in my field, you're essentially telling me that I'm wrong to complain that a student didn't do well on a worksheet because they didn't read the instructions...because you disagree that my administration has us start the day with the Pledge of Allegiance.
realistically, who is going to find themselves out of a job first? The bad employee who can't follow fundamentally flawed but simple orders or the boneheaded manager who is above them?

Drejk |
2 people marked this as a favorite. |

Coincidentally, I just returned from temp work with sending out board game made by a friendly company (and by friendly I mean that I am acquaintance with the folks there, all four)
Today's exchange with the supervisor:
Me: While the labels for another load print, and we are sorting out this fu**up issue maybe the rest of the group (the supervisor's friends whom he brought to help with the packaging) finish packing that two pallet with stretch wrap?
Supervisor: I only trust you to work without supervision.
Me: Great, the doubtful benefits of making a good impression first, is that I get to do the most complex work...
Supervisor and his brother who just came to help *laugh*

Drejk |

I could use a pair of new feet right now. And two extra hours of sleep beyond of what I will get.
Tomorrow a large part of packages will go out early. Too early, if anybody asks me, but I am not the one to schedule the transport, and the bosses had a rather limited options there either. Then the transport to USA will go out... Via truck that might or might arrive before we finish loading the first one...

Scintillae |
1 person marked this as a favorite. |

Scintillae wrote:realistically, who is going to find themselves out of a job first? The bad employee who can't follow fundamentally flawed but simple orders or the boneheaded manager who is above them?Freehold DM wrote:NH wrote:So yeah, "Do your job. Follow the standards. I'm happy."
It's apparently surprisingly hard.And yet...
NH wrote:So I'm at a $100 billion-plus company. I see all kinds of boneheaded executive decisions. I see a horrifically-incompetent upper middle management.Hmm...
Why would someone chafe under such a system, I wonder...
An employee's inability to follow basic instructions is not always the result of boneheaded leadership. I understand that you've struggled with a bad boss. That doesn't automatically make management the sole problem. Sometimes poor management is completely irrelevant to wanting people to follow simple instructions, a problem completely separate from the employee's performance.
Putting this in my field, you're essentially telling me that I'm wrong to complain that a student didn't do well on a worksheet because they didn't read the instructions...because you disagree that my administration has us start the day with the Pledge of Allegiance.
You're missing my point.
I never said the system wasn't flawed or that bad management didn't exist. However, everything you've brought up on this seems to absolve the employee of any responsibility for the work they've signed on to do. I think this is unfair - an employer should be able to expect a level of basic competence out of an employee, and there are some people who would fail to meet expectations even if they had a literal incarnation of perfect leadership as their manager.
Not all incompetence is related to mismanagement. This doesn't mean the manager shouldn't do better, but there's no point in blaming them for things that aren't their fault. Heck, blaming them for an employee's innate incompetence might lead to them making decisions that penalize other workers in an attempt to fix things.

NobodysHome |
9 people marked this as a favorite. |

Favorite new word of the day:
Watching one of the good dev teams present on the new features roadmap, and they're required to show the slides the marketing guys stuck in.
They refer to them as "Marketechture slides".
As in, "Yeah, don't pay any attention to this slide, it's marketechture and doesn't say anything."
I love these guys...

captain yesterday |
2 people marked this as a favorite. |

After lunch I dug out for another wall, ripped out two redundant cables played dumb with a neighbor where we're working ("Is that your trailer!?!" "Is it?" "You have the same logo on your shirt!" "Huh, I guess I do!" "Well, you have to move it!" "Oh, I don't have a truck, you'll have to call someone else for that" "And what's their number?" "Who?") and hauled a truckload of dirt out of a backyard.
So all and all, a full day, despite only working for 7 hours.

NobodysHome |
1 person marked this as a favorite. |

And you bring up your wonderful web page, and it's just a blank page that says, "Hello."
What next?
You look at the thousands of pages of documentation that came with your web server and despair: You just want someone to take you through the basic features: How do I add text? How do I add buttons? If I have a user type in data, how do I store that data? How do I make it secure?
How how how how how how?
My job is to provide a comprehensive coherent course that you could take over the course of 2-3 days and walk out fairly confident in your ability to build exactly the web site you want. So not just documentation, but a sensible training course with labs that teaches you everything you need to know to get up and running.
In short, everything I do happens *AFTER* the sale. So putting marketing stuff in it is exactly like the stores that play advertisements for themselves while you're in the store.
And we all know how much people love that "feature".

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I'm like all lawful and believe in carrying out orders to the letter. You see, what you think might be a good idea may not always be a good idea. If you did things as per they told you to do, it doesn't work out, then it's the guy giving you orders at fault, not you.
Excessive chaos makes me twitch.

Vidmaster7 |

Ooh are we talking about the militaries training strategy of dehumanizing soldiers? I did a paper on that! It traces back to WW1 formally but the tactics can be seen as early as the early roman empire possibly sooner. Its pretty much started happening whenever permanent standing militias started becoming a thing.

Mr. Granderson |
gran rey de los mono wrote:My boss told me to "Have a good day" so I went home.I'm having a strong sense of deja vue I think you might have posted these before, but its been long enough where I'm not sure.
Nah. You're just experiencing time glitches in the Matrix.
I mean. Yes I probably have posted these before.

Vidmaster7 |

Vidmaster7 wrote:gran rey de los mono wrote:My boss told me to "Have a good day" so I went home.I'm having a strong sense of deja vue I think you might have posted these before, but its been long enough where I'm not sure.Nah. You're just experiencing time glitches in the Matrix.
I mean. Yes I probably have posted these before.
Nice pun name.

Scared Table |
Dr. Doommaster7 wrote:Fine. I'll go to Joanne tomorrow and get new material. What am I making, anyways? Drapes? Tablecloth? A frilly summer frock?gran rey de los mono wrote:I tried to be a waiter, but I'm too independent. I take orders from no one.DOOM demands you get new material.
I.. If.. It wasn't to much trouble I would like a cloth.

Ferlintokezeirquizes |

gran rey de los mono wrote:I.. If.. It wasn't to much trouble I would like a cloth.Dr. Doommaster7 wrote:Fine. I'll go to Joanne tomorrow and get new material. What am I making, anyways? Drapes? Tablecloth? A frilly summer frock?gran rey de los mono wrote:I tried to be a waiter, but I'm too independent. I take orders from no one.DOOM demands you get new material.
That is a lot of trouble. Maybe I'll just get you a dust ruffle.

gran rey de los mono |
Oh that reminds me of a random fact. those long table cloths were made because in the Victorian era a tables legs were far to scandalous to be revealed so they put those long cloths on them to hide their legs.
They shouldn't have made them so damn sexy. Of course they covered them up, you don't want your guests to be overcome with lust and sexually assault your furniture.

Vidmaster7 |

Vidmaster7 wrote:Oh that reminds me of a random fact. those long table cloths were made because in the Victorian era a tables legs were far to scandalous to be revealed so they put those long cloths on them to hide their legs.They shouldn't have made them so damn sexy. Of course they covered them up, you don't want your guests to be overcome with lust and sexually assault your furniture.
Well that is definitely something I don't want to happen. Like for sure 110%.