Hello,
On Aug 19 i placed order 33348409 using $130 of gift vouchers from various conventions i ran games for. Since gift vouchers can't be used when combining with my subscriptions I intentionally chose to ship these as soon as possible.
However, on Sept 1 my Sept subscription order 33734581 authorized. It threw all of my items from Aug 19 (33348409) into the order. While that is great, When i look at the price break down, I no longer see my $130 of gift vouchers being applied to order #33734581 and it looks like I'm being charged for everything.
Can someone look into this and make sure I'm not going to get charged an extra $130? I don't care if the orders are combined or separated, i just want my vouchers applied instead of being wasted.
Many thanks!
Well, my subscription shipped and I was charged full price. Please reimburse my credit card the $130 or issue me store credit (whichever is easiest for you). Thanks in advance!
Hi redeux,
Thank you so much for your patience as we work through our backlog. I'm so sorry your order was moved by our system and your vouchers were not applied. I have gone ahead and refunded the store credit to your account minus the $16.36 for the Age of Ashes Pawn Collection on order 33348409. Let me know if you have any other questions or concerns!
Excellent, thank you so much Joan! Keep up the great work :D