Order still "pending"

[silenttimo]

Hi,

my order #1404811 is still pending, since april the 15th.

I'd like to know when it'll ship.

Thanks in advance,

Silenttimo

[Cosmo]

silenttimo wrote:

Hi,

my order #1404811 is still pending, since april the 15th.

I'd like to know when it'll ship.

Thanks in advance,

Silenttimo

It looks like your order was being held up by one of the replacement Dragon Magazines, of which we have sold out. I have, therefore, canceled that replacement and will get your order shipped out as soon as possible. I have also refunded you for the magazine on the original order (via store credit).

I apologize for the delay.

Thanks,
cos

[Kris Spencer]

Order 3252490 still pending. Order confirmation states USPS priority mail, which means I should have already received the order. However, 11 days later and your system still shows "order pending". I emailed customer support twice and have waited several days for a reply but no such luck.

Also, I don't see that you even charged my card. Are you guys still in business? What's going on? I placed several orders with other miniature companies same day and have already received all those orders.

Can you please reply to my email from a few days ago so I can determine what action to take? This is my third attempt to reach Paizo.

Thank you,

Kris

[Kris Spencer]

ALso, I used "Add new post" but it put it as a reply to this other message that had the same problem.

[Sharaya]

Hi Kris,

I'm sorry for the delay in responding to your inquiries. We've had a lot of backlog lately, and unfortunately, it's taking longer than we would like to get caught up on things. It looks like one of my co-workers has cancelled your order, so I'm guessing you called to speak with someone on the phone?

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya