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Hi, I'm having a hard time telling how much I had to pay for shipping this month, but it looks like my books have been split into as many different shipments as humanly possible rather than the single monthly shipment I requested. I've received three packages so far this month and the Adventurer's Armory is still on it's way in yet another package. Is there any way to make sure this doesn't happen again or maybe credit me for the difference in shipping charges if I've been overcharged by splitting my order up this way?
Director of Sales
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Hi, I'm having a hard time telling how much I had to pay for shipping this month, but it looks like my books have been split into as many different shipments as humanly possible rather than the single monthly shipment I requested. I've received three packages so far this month and the Adventurer's Armory is still on it's way in yet another package. Is there any way to make sure this doesn't happen again or maybe credit me for the difference in shipping charges if I've been overcharged by splitting my order up this way?
We have reconfigured our subscription-creation process to the system will be more intelligent about combining subscription-starting shipments. Your future shipments should be properly combined, and I have credited the extra shipping and handling fees back to your card. i apologize for the mix up.
Thanks,
cos
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Hi, I'm having a hard time telling how much I had to pay for shipping this month, but it looks like my books have been split into as many different shipments as humanly possible rather than the single monthly shipment I requested. I've received three packages so far this month and the Adventurer's Armory is still on it's way in yet another package. Is there any way to make sure this doesn't happen again or maybe credit me for the difference in shipping charges if I've been overcharged by splitting my order up this way?We have reconfigured our subscription-creation process to the system will be more intelligent about combining subscription-starting shipments. Your future shipments should be properly combined, and I have credited the extra shipping and handling fees back to your card. i apologize for the mix up.
Thanks,
cos
Thank you. Just another reason why I support Paizo. Even their customer service staff are epic-level awesome.