
Carnivorous_Bean |
My favorite was a customer complaint letter I read in book one time. It went something like "Well I know that your motto is th customer is always right, but as a customer, I think you are wrong. The customer is not always right, and since we are always right, we are not always right, but if we are not always right then I could be wrong about the customer not alwys being right. Go sit on a tack." Amazingly the person even signed their name to the letter.
Isn't that a variation on one of those old Greek paradoxes? =)

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Celestial Healer wrote:I had somebody try that "customer is always right" approach when I worked at a bank. If it wouldn't have gotten me in trouble, I would have laughed at him. Instead I was like, "No, we're a bank, and your balance is what we say it is."I hate to say it, but I dislike that attitude. I used to have an acc!&# with a local bank and after about ayear with them the decided to close my account, "due to inactivity" according to them. The did not notify me that my account had been closed, and they continued to accept my direct deposits, but they started sending back the checks I as writing. I didn't know what had happened until I started getting collection letters for bounced checks. It took me another six months and a lawsuit for them to finally give me my money back and pay the debts and collection fees that had incured in the meantime. Luckly a lawyer who is a member of my church offered to hadle the case pro bono or I would have been completely screwed. They still officially claim tht it was a computer error. I've had a hard time trusting banks since.
Fair enough. There are enough horror stories out there that I should know better than to make blanket statements. When I worked there, I was big on sorting things like your situation - fighting to get fees reversed, or get people the money they had coming to them. I also had a reputation as the "go to guy" for customers who were victims of fraud, so I would never hold that against somebody either.
Needless to say, however, in the instance to which I was referring there was no ambiguity. The guy had either forgotten about some transactions he had made, or was lying about them, I forget the details.

Carnivorous_Bean |
I hate to say it, but I dislike that attitude. I used to have an acc~*~ with a local bank and after about ayear with them the decided to close my account, "due to inactivity" according to them. The did not notify me that my account had been closed, and they continued to accept my direct deposits, but they started sending back the checks I as writing. I didn't know what had happened until I started getting collection letters for bounced checks.
Ah, yes, banks.
I have plenty of horror stories about banks to share, and I agree with you that I have a hard time trusting them. About 3 years back, my bank removed $182 per week from my account, and claimed that they didn't -- and charged me their exorbitant overdraft fees. Naturally, they didn't notify me about the overdraft, either, so I racked up a good solid fee the first time it happened.
I went in, went over my checkbook with them, went over the bank statement, and basically showed them that $182 was missing from my account that should have been in there, because there was no transaction on which it could have been spent.
Their response was to print out a page showing my current balance, and saying "Well, we show this as your current balance, and so that's your current balance. We're not sure how it got there, but that's what you've got now, so it's correct as far as we're concerned."
About 4 months later, I got a note saying, "whoops, ha ha, we did make an error, so we redeposited the money in your account."
So, last year, I was in the bank and some other guy came storming in, saying, "There's $182 missing from my account!!!" ....
Needless to say, I'm currently banking with another bank .... and keeping a couple week's groceries worth of cash on hand so that I can't just be wiped out by a computer glitch ....

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Thanks to Monte Cook for tipping me off to this. Turns out that Raiders of the Lost Ark was a remake.

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Erik Mona is a bastard. I'll be having nightmares for weeks after he posted this on Facebook.

Solnes |

Erik Mona is a bastard. I'll be having nightmares for weeks after he posted this on Facebook.
Ok, that serioulsy needs a warning label. OMG! UGH!

Solnes |

Thanks to Monte Cook for tipping me off to this. Turns out that Raiders of the Lost Ark was a remake.
Charlton Heston...so sexy, so debonair...*sigh*

Solnes |

David Fryer wrote:I hate to say it, but I dislike that attitude. I used to have an acc~*~ with a local bank and after about ayear with them the decided to close my account, "due to inactivity" according to them. The did not notify me that my account had been closed, and they continued to accept my direct deposits, but they started sending back the checks I as writing. I didn't know what had happened until I started getting collection letters for bounced checks.Ah, yes, banks.
I have plenty of horror stories about banks to share, and I agree with you that I have a hard time trusting them. About 3 years back, my bank removed $182 per week from my account, and claimed that they didn't -- and charged me their exorbitant overdraft fees. Naturally, they didn't notify me about the overdraft, either, so I racked up a good solid fee the first time it happened.
I went in, went over my checkbook with them, went over the bank statement, and basically showed them that $182 was missing from my account that should have been in there, because there was no transaction on which it could have been spent.
Their response was to print out a page showing my current balance, and saying "Well, we show this as your current balance, and so that's your current balance. We're not sure how it got there, but that's what you've got now, so it's correct as far as we're concerned."
About 4 months later, I got a note saying, "whoops, ha ha, we did make an error, so we redeposited the money in your account."
So, last year, I was in the bank and some other guy came storming in, saying, "There's $182 missing from my account!!!" ....
Needless to say, I'm currently banking with another bank .... and keeping a couple week's groceries worth of cash on hand so that I can't just be wiped out by a computer glitch ....
We had an issue similar to that with the man's acount back when we were dating. Never did get our money back out of it. Def switched banks.

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David Fryer wrote:Erik Mona is a bastard. I'll be having nightmares for weeks after he posted this on Facebook.Ok, that serioulsy needs a warning label. OMG! UGH!
The warning should have been that Erik posted it. :) Oh, and that it would give me nightmares.

Solnes |

Solnes wrote:I see a new creature for the Bestiary in our future. :) Or at least an AP.David Fryer wrote:The warning should have been that Erik posted it. :)I'm not one of his FB friends....never really talked with him...how am I supposed to know how bad that was going to be?!!?!?!
I think if Moorluck ever ran an adventure with one of those I would probably not only have nitemares, but be sick. That thing was scary!! I would rather deal with.....well... ANYTHING else.

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David Fryer wrote:The warning should have been that Erik posted it. :)I'm not one of his FB friends....never really talked with him...how am I supposed to know how bad that was going to be?!!?!?!
I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.

Solnes |

Solnes wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.David Fryer wrote:The warning should have been that Erik posted it. :)I'm not one of his FB friends....never really talked with him...how am I supposed to know how bad that was going to be?!!?!?!
I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
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Aberzombie wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
So, we've got the "I tried to Friend Mona on FB, and all I got was this lousy..." club. I'll design some t-shirts.

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Solnes wrote:The warning should have been that Erik posted it. :) Oh, and that it would give me nightmares.David Fryer wrote:Erik Mona is a bastard. I'll be having nightmares for weeks after he posted this on Facebook.Ok, that serioulsy needs a warning label. OMG! UGH!
Woah....there was a yuan ti on that page too.

Solnes |

Solnes wrote:So, we've got the "I tried to Friend Mona on FB, and all I got was this lousy..." club. I'll design some t-shirts.Aberzombie wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
Yayyy tee shirts! We should also offer bumper stickers, key chains, maybe even vanity liscense plates!!

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Solnes wrote:So, we've got the "I tried to Friend Mona on FB, and all I got was this lousy..." club. I'll design some t-shirts.Aberzombie wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?

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David Fryer wrote:Woah....there was a yuan ti on that page too.Solnes wrote:The warning should have been that Erik posted it. :) Oh, and that it would give me nightmares.David Fryer wrote:Erik Mona is a bastard. I'll be having nightmares for weeks after he posted this on Facebook.Ok, that serioulsy needs a warning label. OMG! UGH!
I thought the legged snake was awesome.

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Aberzombie wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Solnes wrote:So, we've got the "I tried to Friend Mona on FB, and all I got was this lousy..." club. I'll design some t-shirts.Aberzombie wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
Yes, I think that a pony in a thong is a site that would drive even Erik mad.

Solnes |

Sebastian wrote:Yes, I think that a pony in a thong is a site that would drive even Erik mad.Aberzombie wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Solnes wrote:So, we've got the "I tried to Friend Mona on FB, and all I got was this lousy..." club. I'll design some t-shirts.Aberzombie wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
Payback for the bug tongue thing!!
Whoo HOOOO!!! Top of the PAGE!!! I so rock! ;)

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David Fryer wrote:Payback for the bug tongue thing!!Sebastian wrote:Yes, I think that a pony in a thong is a site that would drive even Erik mad.Aberzombie wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Solnes wrote:So, we've got the "I tried to Friend Mona on FB, and all I got was this lousy..." club. I'll design some t-shirts.Aberzombie wrote:I friended the Mona on Facebook, and he never responded. Hence, I am convinced that he hates me and is plotting to drive me insane so that he can have me committed to an asylum.I too submitted my request for friendship, and it has yet to be accepted. I am glad to know it is not just me! We could start a club...
Offer emotional support to those who have been FB ignored by Mona?! ;)
As my brother would say, true dat.

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I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?
Welcome to the club. By the way, are we "Friended" on Facebook? I can't recall.

Solnes |

Sebastian wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Welcome to the club. By the way, are we "Friended" on Facebook? I can't recall.
Sebastian also isn't my friend...maybe we should start a club for that too......
Of course I have managed to not be tld I suck by him as well...starting to feel a little left out. :)

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Aberzombie wrote:Sebastian also isn't my friend...maybe we should start a club for that too......Sebastian wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Welcome to the club. By the way, are we "Friended" on Facebook? I can't recall.
Sebastian's not my friend either. Maybe we should start stalking him.

Solnes |

Solnes wrote:Don't feel too bad! I've been at work for the past 5 hours.
I'm rolling up some low will saves today!!! Need to get to school work! Can't resist boards!....
Good news is I am off today!! But I have a PTA meeting at 6 and then I am helping my friend with the new baby after that.

Solnes |

Solnes wrote:Sebastian's not my friend either. Maybe we should start stalking him.Aberzombie wrote:Sebastian also isn't my friend...maybe we should start a club for that too......Sebastian wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Welcome to the club. By the way, are we "Friended" on Facebook? I can't recall.
I've never been a stalker before...this sounds exciting!!!

Freehold DM |

Carnivorous_Bean wrote:We had an issue similar to that with the man's acount back when we were dating. Never did get our money back out of it. Def switched banks.David Fryer wrote:I hate to say it, but I dislike that attitude. I used to have an acc~*~ with a local bank and after about ayear with them the decided to close my account, "due to inactivity" according to them. The did not notify me that my account had been closed, and they continued to accept my direct deposits, but they started sending back the checks I as writing. I didn't know what had happened until I started getting collection letters for bounced checks.Ah, yes, banks.
I have plenty of horror stories about banks to share, and I agree with you that I have a hard time trusting them. About 3 years back, my bank removed $182 per week from my account, and claimed that they didn't -- and charged me their exorbitant overdraft fees. Naturally, they didn't notify me about the overdraft, either, so I racked up a good solid fee the first time it happened.
I went in, went over my checkbook with them, went over the bank statement, and basically showed them that $182 was missing from my account that should have been in there, because there was no transaction on which it could have been spent.
Their response was to print out a page showing my current balance, and saying "Well, we show this as your current balance, and so that's your current balance. We're not sure how it got there, but that's what you've got now, so it's correct as far as we're concerned."
About 4 months later, I got a note saying, "whoops, ha ha, we did make an error, so we redeposited the money in your account."
So, last year, I was in the bank and some other guy came storming in, saying, "There's $182 missing from my account!!!" ....
Needless to say, I'm currently banking with another bank .... and keeping a couple week's groceries worth of cash on hand so that I can't just be wiped out by a computer glitch ....
I used to work at a bank a few years ago, and there were a lot of shenanniagans going on, both on the customer side as well as ours. Sometimes it was human error(Why am I 1200.00 under in my drawer? Turns out I did a withdrawl as a deposit. HA!), other times it was machine error(I'm willing to bet the error described above was due to someone somewhere trying to update one system or another), but as always, the worst was when it was simple stupidity. Like the time we got a lottery winner in there who wanted to withdraw about 30K in cash after the check cleared- JUST TO TOUCH IT. SHE REDEPOSITED IT A FEW SECONDS LATER. We had to have armed guards on the scene, which resulted in a lot of rubbernecking and a lot of complaining once they realized they had been called in for nothing. Shiny talks about stupidity at work a lot, but this one takes TEH CAEK.

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David Fryer wrote:I've never been a stalker before...this sounds exciting!!!Solnes wrote:Sebastian's not my friend either. Maybe we should start stalking him.Aberzombie wrote:Sebastian also isn't my friend...maybe we should start a club for that too......Sebastian wrote:I'm in as one of Erik Mona's forlorn rejects for friendship. All I want is the ability to post whatever drivel spills from my fingers onto his facebook page along with pictures of me in a thong. Is that so much to ask?Welcome to the club. By the way, are we "Friended" on Facebook? I can't recall.
You stay away from my pony, you naughty peoples.