So, as I was visiting my pending order to see if it was anything other than pending, I got to thinking: when does the status of an order actually change? Is it done once a day at COB? Is it done on an order by order basis? Is it done some other way that I am not coming up with right now? Just thought I would ask. It would save me the frustration of checking more than once a day if I knew it has a set order update timeframe.
Stephen
Director of Sales
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So, as I was visiting my pending order to see if it was anything other than pending, I got to thinking: when does the status of an order actually change? Is it done once a day at COB? Is it done on an order by order basis? Is it done some other way that I am not coming up with right now? Just thought I would ask. It would save me the frustration of checking more than once a day if I knew it has a set order update timeframe.
Stephen
Well... I'm not really sure what "COB" refers to, but the status of your order will remain "Pending" until the moment one of our Warehouse Monkeys (after we've received all the items and put them into a box) clicks on the "Ship order" button on his computer. This button prints out the mailing label for your order, changes the status of your order to "Shipping" and sends you the "Your order is now shipping..." email. Your package then gets put with the outgoing mail (or UPS), where it will go out with the next pickup. The next day the status will change to "Shipped", however this status change is tied to a time frame rather than the actual pick up.
This means that you needn't check your order history more than once a day. In fact, you don't really need to check your order history at all. You really only need to check your email, since we send you an email whenever the status changes. If you do need to check your order history daily (if, say, you have personal reasons - trust me, I understand), then you really only need to check once a day at around 5pm PST (the end of our business day). If it isn't shipped by that time, it most likely will not ship until the next day.
Thanks,
cos
Well... I'm not really sure what "COB" refers to,
COB stands for Close of Business. The rest of the information is good to know. It's not that I have OCD, it's just I am anxious to receive this order.
Stephen
Semi-patiently waiting
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Director of Sales
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Well... I'm not really sure what "COB" refers to,COB stands for Close of Business. The rest of the information is good to know. It's not that I have OCD, it's just I am anxious to receive this order.
Stephen
Semi-patiently waiting
Aww, man... I was hoping it had something to do with corn!
I love corn.