Defective Binding

[Craig Shannon]

Well I received my Pathfinder #1 in the post and it looks great, apart from page 53. It hadn't been trimmed correctly and still had excess margins that had colour samplings on, that obviously extended beyond the cover size. The printers then helpfully folded it over so it didn't extend, which has helpfully added a series of triangular creases. Joy :)

Now I'll obviously look into what to do about this with Paizo Customer Services (although I live in the UK so international returns promises to be fun). Just wondered if anyone else had experienced something similar and there had been a bad batch?

[Vic Wertz]

Craig Shannon wrote:

Well I received my Pathfinder #1 in the post and it looks great, apart from page 53. It hadn't been trimmed correctly and still had excess margins that had colour samplings on, that obviously extended beyond the cover size. The printers then helpfully folded it over so it didn't extend, which has helpfully added a series of triangular creases. Joy :)

Now I'll obviously look into what to do about this with Paizo Customer Services (although I live in the UK so international returns promises to be fun). Just wondered if anyone else had experienced something similar and there had been a bad batch?

This particular type of error—a sheet of paper that was accidentally folded between printing and trimming—doesn't generally come in batches; it usually affects one sheet that was probably at the top or bottom of a stack when that stack was moved.

Sorry for the inconvenience—we'll send a replacement out.

[Craig Shannon]

Thanks Vic, I have taken a picture if you need proof. Good to hear it is rare though. Hasn't stopped me reading it of course, and I like what I see :)

[Craig Shannon]

Arrived several weeks ago within days. Excellent customer service again. Thanks Vic.