So...how long should I wait before being concerned...


Customer Service

Liberty's Edge

My subscription order for Pathfinder #1/Players Guide has not yet arrived. I am ancy (although less so due to the PDFs). How long should I wait before I get really ancy?

Order #782671 sent 8/20/07 acc'ding to website.

Rob Little

Paizo Employee Chief Technical Officer

Robert Little wrote:
Order #782671 sent 8/20/07 acc'ding to website.

Your shipping estimate was 3 to 10 business days. Ten business days from 8/20 is 9/4—but keep in mind that this the USPS only provides estimated—not guaranteed—delivery times.


Haven't received mine yet either and it was shipped on 8-13-07. Frankly, I didn't expect this long of a wait. With the magazines the wait was par for the course. I'll give it another week before I start to get worried for real.

Paizo Employee Director of Sales

farewell2kings wrote:
Haven't received mine yet either and it was shipped on 8-13-07. Frankly, I didn't expect this long of a wait. With the magazines the wait was par for the course. I'll give it another week before I start to get worried for real.

Actually despite what it says on your My Subscriptions page, if you check your Order History you'll see that your Pathfinder was shipped on 8/20 like the OP's. So it should be showing up sometime this week, most likely.

We'll be looking into the display on the My Subscriptions page soon.

Thanks,
cos


Cosmo wrote:
farewell2kings wrote:
Haven't received mine yet either and it was shipped on 8-13-07. Frankly, I didn't expect this long of a wait. With the magazines the wait was par for the course. I'll give it another week before I start to get worried for real.

Actually, your Pathfinder was shipped on 8/20 like the OP's. So it should be showing up sometime this week, most likely.

Thanks,
cos

I hope so, because it kinda sucked walking into my LGS (Complete Strategist in NY) on Monday and seeing it on the shelves there and I'm still waiting on my hardcopy.


Thanks, Cosmo!!


It's still not here yet...I chose combined shipping with Gamemastery modules (the first two modules arrived quickly and w/o problems)...could that be the reason?

Also, how do I use the store credit that I got from my former magazine subscriptions? Or is it still too early?

Dark Archive

Hi Farewell2Kings, no Pathfinder here yet either, but thanks to your question and now knowing that the actual ship date was 08/20 and not 08/13 does relax me a bit and spare me from asking a redundant question.

Just out of curiosity though, I am in Massachusetts, and it seems that it always took a little bit longer for even my Dungeon and Dragon subscriptions to arrive, are you similarly geographically distant from the source?

A rare "West Coast Bias", perhaps?

Paizo Employee Chief Technical Officer

farewell2kings wrote:
It's still not here yet...I chose combined shipping with Gamemastery modules (the first two modules arrived quickly and w/o problems)...could that be the reason?

No—it shipped on the 20th.

farewell2kings wrote:
Also, how do I use the store credit that I got from my former magazine subscriptions? Or is it still too early?

The credit will be added to your account later this month. We'll e-mail you when that happens.

The estimate of 3–10 business days from the 20th actually takes us just to this past Tuesday... but keep in mind that that's only an estimate. We'd like to give it a total of 18 business days, so that would take us to 9/17 for copies shipped on the 20th.


Thanks.


Arrived today....looks awesome!!!!!! I'm switching to UPS for delivery now. I'm surprised it got here, since I end up with other people's mail all the time.

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