Shipping Cost concerning Orders #756229 and #729583


Customer Service


Hello.

I just checked my credit card bill and realized that I was charged $12.82 shipping and handling cost for orders #756229 and #729583, but both D0 and D1 arrived in the same package.
Are the $12.82 a mistake or did I miss something?

Oh and I received a bill with aforementioned orders, but none with W1. Was this an oversight or is this common for subscriptions?

And before I forget it: Thank you for the free Item Card booster and Paizo Summer Catalog included in the last shipment :).

Greetings
Celeblas

Paizo Employee Director of Sales

Celeblas wrote:

Hello.

I just checked my credit card bill and realized that I was charged $12.82 shipping and handling cost for orders #756229 and #729583, but both D0 and D1 arrived in the same package.
Are the $12.82 a mistake or did I miss something?

Oh and I received a bill with aforementioned orders, but none with W1. Was this an oversight or is this common for subscriptions?

And before I forget it: Thank you for the free Item Card booster and Paizo Summer Catalog included in the last shipment :).

Greetings
Celeblas

It appears that this is an issue with our shipping system. I will credit one of the shipping fees back to your Paizo account. I apologize for the inconvenience.

Thanks,
cos

Paizo Employee Chief Technical Officer

Celeblas wrote:
Oh and I received a bill with aforementioned orders, but none with W1. Was this an oversight or is this common for subscriptions?

Subscriptions won't generally include packing slips. Less waste, more speed!


Thank you vermy much Cosmo and Vic :).

Greetings Celeblas.

Community / Forums / Archive / Paizo / Customer Service / Shipping Cost concerning Orders #756229 and #729583 All Messageboards
Recent threads in Customer Service