D1 not shipped - order #730646

[JMkimba]

Not sure if this is the right place, but...
The D1 from my order #730646 has not yet shipped. I placed the order a week ago, and I know the module is out already... did my module subscription go through, or is something hung-up in the system?

Thanks,

[grrtigger]

JMkimba wrote:

The D1 from my order #730646 has not yet shipped. I placed the order a week ago, and I know the module is out already... did my module subscription go through, or is something hung-up in the system?

Same question here, for order #756156. The order detail indicates it has been "placed" but gives no indication that it has been "shipped" - please advise!

Thanks :)

[Cosmo]

JMKimba,

Your subscription is all set up and ready to go. Your D1 should be shipping sometime later this week or early next. You will receive a confirmation email when it does ship.

grrtigger,

Your D1 shipped out to you on 6/28 via USPS, so it should be showing up sometime later this week or early next. You should have received a confirmation when it shipped.

Thanks,
cos

[grrtigger]

Cosmo wrote:

Your D1 shipped out to you on 6/28 via USPS, so it should be showing up sometime later this week or early next. You should have received a confirmation when it shipped.

Thanks, Cosmo! I just wanted to confirm because neither the order detail at the website or the email I received about the order mentioned they had been shipped. Is it safe to assume that when the status of a subscription order indicates it has been placed, that means it's been shipped?

[JMkimba]

Thanks Cosmo,
you're worth your weight in gold!

[Cosmo]

grrtigger,

Here's the exact sequence of events and email you can expect with your GameMastery Modules subscription.

When you first create the subscription (by placing the GameMastery Modules Ongoing Subscription into your shopping cart and placing the order through the website), you will recieve a confirmation email showing that the order was placed and the subscription has been created.

A few days later, your subscription will spawn an order to send the first GameMastery module to you. You will receive a confirmation email that this order has been placed.

Three to six business days later, you will receive a third, and final, confirmation email indicating that your module is now shipping from our warehouse. Furthermore, your PDF becomes available at this time. You can expect the hardcopy of your module to arrive at your address within the standard shipping time of whatever shipping method you chose (e.g. USPS Standard mail - 3 to 10 business days, UPS Ground - 3 to 5 business days, and so on...).

I hope this clears up any lingering confusion. :)

JMkimba,

Can I put on some more weight first? ;)

Thanks,
cos

[Keno]

Cosmo,
I've not received any of those emails since placing my order (705999) last Thursday. The first email probably went to my wife's email address, but since then (last Friday) my account has been changed to be under my name and email address. I was hoping to at least have the PDF before I left on vacation tomorrow. Any chance of that happening?

[Cosmo]

Keno wrote:

Cosmo,

I've not received any of those emails since placing my order (705999) last Thursday. The first email probably went to my wife's email address, but since then (last Friday) my account has been changed to be under my name and email address. I was hoping to at least have the PDF before I left on vacation tomorrow. Any chance of that happening?

Unfortunately, it doesn't look like it will.

I should have put an addendum on my previous post saying that, for now, this process is manual on our end. Which means that it is not as optimized as it soon will be and so the subscriptions are not moving along this process as quickly. But, rest assured that Gary is slaving away as we speak setting up the code to automate this process on our end, as well as on your end, so that your modules will be shipped out as quickly as possible.

Subscribers will soon be able to choose whether or not to combine the shipping of their GameMastery subscription with their Pathfinder subscription and save on the S&H fees. Furthermore you'll be able to choose whether you want the Module to wait for the Pathfinder, or the Pathfinder to wait for the Module.

Thanks,
cos

[Keno]

Okay, thanks for the update, I'll go cry in the corner now.... but at least it'll be waiting for me when I get back!