Why am I angry, let me count the ways!!
First of all, this is the second time I've posted this tirade since the first time it apparently disappeared into space.
Here I go again... (note: this is not lessening my anger level at all!!)
On October 7th (this year) I ordered a total of four issues of Dragon magazine from the online store. This order included three back issues (#327,#333,#335) and then issue #337 (considered by some to be the "current issue"). I was told my order would arrive in two days. When my order did not arrive promptly I posted on this message board and was politely informed that the delay was caused by issue #337 which wouldn't ship until October 27th. I offered to split the shipment and pay separate shipping costs so that I could receive the back issues A.S.A.P. but apparently this option isn't available yet so I waited... My campaign came to a screeching halt and I cancelled weeks of game nights while I waited for these back issues. On October 28th I was informed that my order had finally been shipped. HOORAY!! But did it arrive in two days time? NOPE!! On October 30th Paizo charged my credit card for the order (I had assumed I would be billed immediately, i.e. Oct 7th, and so this caused some financial woes in the form of overdraws and fees). I tempered my anger over this glitch, consoling myself with the thought that if I had been charged then surely my order would arrive on my doorstep any moment. So I waited...and waited...and waited some more! Now my calendar reads November 2nd and glorious - FINALLY my order arrives! I tear into with glee... but what's this? Only three magazines inside. Issue #337 is missing! This REALLY steams me!! After waiting almost a month for this order because of #337, the least you can do is include it in my order!! I got charged for all four and the invoice lists all four, including a section which reads "In this package..." followed by all four titles. If you were going to split the order then why didn't I receive my three back issues weeks ago?? I got the worst of both worlds here - I had to wait and I still don't have everything I ordered!!
I'd love to threaten never to order anything from you ever again but it seems a weak threat knowing I have to rely on you to get AT LEAST what I've already paid for. I want you to know in no uncertain terms that I am EXTREMELY disappointed and annoyed over your delivery service (or lack thereof). Words can't express how angry I am right now.
Bottom line is this - WHERE IS MY ISSUE #337??!!
Why am I angry, let me count the ways!!
First of all, this is the second time I've posted this tirade since the first time it apparently disappeared into space.
Here I go again... (note: this is not lessening my anger level at all!!)
On October 7th (this year) I ordered a total of four issues of Dragon magazine from the online store. This order included three back issues (#327,#333,#335) and then issue #337 (considered by some to be the "current issue"). I was told my order would arrive in two days. When my order did not arrive promptly I posted on this message board and was politely informed that the delay was caused by issue #337 which wouldn't ship until October 27th. I offered to split the shipment and pay separate shipping costs so that I could receive the back issues A.S.A.P. but apparently this option isn't available yet so I waited... My campaign came to a screeching halt and I cancelled weeks of game nights while I waited for these back issues. On October 28th I was informed that my order had finally been shipped. HOORAY!! But did it arrive in two days time? NOPE!! On October 30th Paizo charged my credit card for the order (I had assumed I would be billed immediately, i.e. Oct 7th, and so this caused some financial woes in the form of overdraws and fees). I tempered my anger over this glitch, consoling myself with the thought that if I had been charged then surely my order would arrive on my doorstep any moment. So I waited...and waited...and waited some more! Now my calendar reads November 2nd and glorious - FINALLY my order arrives! I tear into with glee... but what's this? Only three magazines inside. Issue #337 is missing! This REALLY steams me!! After waiting almost a month for this order because of #337, the least you can do is include it in my order!! I got charged for all four and the invoice lists all four, including a section which reads "In this package..." followed by all four titles. If you were going to split the order then why didn't I receive my three back issues weeks ago?? I got...
Dear Charles,
I understand your irritation completely, and you have my sincerest apologies. Obviously we didn't intend to leave out issue 337, it was just a mistake made during shipping. A replacement 337 order is being put through as we speak. Once again, my apologies for the delay, and we'll get 337 to you as quickly as possible.
Sincerely,
James
Chief Technical Officer
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SirMarcus,
As James has said, we apoligize for the inconvenience, and we'll get the missing issue to you straight away, but I would like to provide some additional information.
I was told my order would arrive in two days.
We provide an estimated shipping time, but since the Post Office doesn't guarantee delivery times for Priority Mail, we can't offer guaranteed delivery times for anything shipped that way. If there's something on our site that misled you about that, please let us know where it is so we can fix it.
On October 30th Paizo charged my credit card for the order (I had assumed I would be billed immediately, i.e. Oct 7th...)
We're not allowed to charge cards before we ship product. I don't recall whether that requirement originates at our bank, or even at a higher level than that, but we just can't do that. We do, however, obtain a charge authorization at the time you place the order, which should have reduced the amount of available credit on your card within a day or so. I have verified that we did obtain an authorization on your account in the amount of your order on the day you placed the order; in short, we did everything we were required to do at the time we were required to do it, exactly as we do with every other order, so if there was a problem with your bank, making an inquiry at the bank would be a good place to start.
-Vic.
.
Fair enough.
I've calmed down and am feeling better now.
Reluctant forgiveness being sent your way. ;-)