My Dungeon 118 missing as well


Customer Service


I read that paizo is having e-mail problems, so I elected to send the following message by e-mail and to post in on the boards.

Hi, sorry to bother you all, but I think I've been very patient waiting for my first issue to arrive. My wife purchased a subscription to Dungeon Magazine on November 7th, invoice 42716-1. I have yet to receive a magazine, although #118 is listed as having shipped to subscribers on November 23rd. Now I've read through the message boards enough to know that you say the magazine can take up to 2 weeks to arrive, and that it ships from the midwest. Well, I live in the midwest so I would expect it to take less than the full 2 weeks, yet here I am without a mazine. What gives?

Phil


Bump.

Today makes 3 weeks since ship date, and still no magazine as of yesterday. No reply to my e-mail either. I love the magazine, but this is very sad. Are all magazines shipped at once, or do newer subscriptions wait longer? I can't believe that a magazine takes three weeks to mail within the midwest.


Same here guys


alacar wrote:

Same here guys

Same here as well... Norfolk VA


Still missing, still no response fro Paizo.

Phil

Contributor

Phila wrote:

Still missing, still no response fro Paizo.

Hey guys, sorry it has taken me so long to reply to this thread. Phila: I sent an email to the email address you used to sign up for your online account. If you don't get it, please post again here. I can confirm that we did not receive any email from that address at least.

alacar and MistaRyte: Have you sent me an email at customer.service@paizo.com yet? If you have, please let us know here. If you have not, please email me with your name and shipping address so I can investigate your problem.


Jeremy,

I responded to your e-mail, but just in case you don't get that either, the address you have is correct. How long should the replacement take to arrive?

Thanks,
Phil


i only got my regular copy last week.

diaglo "1 issue in the last 16 on time" Temporado

just how hard is it to get a copy sent to Atlanta on time?

i know when i complained last year. i ended up getting 3 copies. 1 for an email. 1 for a phone call. and then my regular copy. the email one arrived 2 days after the email. the phone copy 3 days after the phone call. my regular copy... was 4 weeks late (which has turned out to be the norm now).


just an update.

i got my latest issue on time.

WooHooooooo

if it shipped dec 21. i received it jan 5. which is exactly 2 weeks.

so i'll have to change my signature to

diaglo "2 issues on time in the last 16" Temporado

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