Lyle Borders's page

Hey everyone!

Lyle here, your friendly not-so-local eCommerce Manager. Just wanted to give you all an update on some slower than normal ship times we are experiencing.

Right now orders leaving our warehouse are taking several days longer than normal to ship. This is due to a perfect storm of various complications which caused a huge spike in volume, including:

- The last auth being delayed due to technical issues
- The last auth being delayed a few more days in order to give customers additional time to respond to changes to a few subscriptions
- A couple HUGE new releases, Pathfinder Player Core 2 and Starfinder 2 Playtest
- GenCon, which took a large number of our team out for a week
- The GenCon sale on Paizo.com

Lots of good things happening here, but all at once they created huge order volume and delays larger than we anticipated. That said, rest assured - if you are waiting on an order to ship that it should ship very soon! Our warehouse team is working to get these out ASAP and are not far from being caught up. Our Customer Service team is also a few days behind, but is working hard to get to all of your emails.

Thank you for your patience. We will continue to work to avoid delays like this in the future, but we appreciate you all being patient while we sort through this. Any questions? Our customer service team is here to help at customer.service@paizo.com.

Thanks again!

// L

The Pathfinder AP line has very different market pressures than the Starfinder AP, so until they announce otherwise, expect this to just be Starfinder APs released as hardcover collections.

This recent change affects only the Starfinder line. Adventure Paths will be released for Starfinder as compilations.

Pathfinder Adventure Paths remain unaffected at this time.

// L

Hey everyone!

One (hopefully) final update here - We are delaying the auth until MONDAY, JULY 15th. This will allow more people to have time to digest the recent news about subscriptions being combined and allow them to act on that news. Sorry for the additional delay, but it was felt internally that customers needed the weekend to react to these changes before we began charging credit cards.

This delay may mean a slight delay in shipping, up to two business days.

Thanks for your patience! We will make sure the warehouse is ready to ship out these items as quickly as possible once the auth is complete.

// L

Hail and well met, Starfinders!

My name is Lyle, and I am the new eCommerce Manager for Paizo. You will be seeing me around here frequently going forward. I look forward to interacting with you!

Just a quick heads up regarding a recently discovered problem with a few of our products. Due to production errors, PZO7341 Starfinder Flip-Mat: Data Center and PZO7342 Starfinder Flip-Mat: Shopping Mall, were printed with their 1” square grids undersized and out of proportion. This affects the entire print runs for both titles, and as a result we are issuing a recall on these products. We are having these misprinted maps reprinted with the correct grids.

How does this affect purchasers of these products? If you have an active Paizo physical subscription, we will be adding the NEW version of the Flip-Mats you purchased to your sidecart to ship out once they are in stock. They will not cost you anything, including shipping. If you do not have an active subscription, our Customer Service team will be reaching out to you shortly to take care of you. These reprints are expected to take a few months to arrive.

We have already corrected the PDF, so if you have the PDF in your Downloads, you can now download the corrected version in your Paizo account.

We are very sorry for the inconvenience. As always, we stand behind the quality of our releases. This is one that does not meet our standards, so we are replacing it for you as quickly as possible.

If you have any questions, please reach out to our customer service team at customer.service@paizo.com so we can help!
 

Hey kcunning,

This is something we are still working on. I believe we know the cause of the issue now, but it is still happening. We don't have a timeframe, but rest assured that a fix is in progress.

// L