JoeBlank's page

Thanks for the quick response!

I love the quality of the product, but have more than I could ever possibly use. Thanks.

Given my experiences with Paizo in the past, I am certainly willing to give you the benefit of the doubt on the Green Ronin situation. It was an unusual opportunity, with unexpected high volume. Paizo has done a great job answering questions and keeping us informed. My order took some time, and a couple books ended up getting cancelled, but I understand the situation.

I will remain a Paizo costomer, and appreciate your efforts.

Thanks, Cosmo.

I got the first shipment yesterday. Looking forward to the remainder.

Order #836685 says it has shipped, which is great.

Order #854302 is the split off portion of my original order. It now contains two cancelled books and two pending books. Anything we can do to get those last two books to ship before they run out of stock too?

Thanks again for all the help.

Good deal. Thanks.

Sounds like the word is that people are missing out on stuff they ordered because their orders are sitting and waiting for backordered items.

Please go ahead and cancel anything that is backordered, and ship everything that remains from my original order. Thanks.

Very cool. But why does Skull & Bones now say "cancelled today"? It is part of the order you are saying is shipping today or Monday.

Thanks.

Okay, now I have another question. I was charged for Order #854302, which is the portion of my original order that still includes the backordered Medieval Player's Manual. Did this order ship already? And if so why has the other order, Order #836685, not yet shipped.

Thanks for looking into this.

Looks cool to me. Thanks!

Just a little bump. I you can shift the Medieval Player's Manual so that it shifts separately when it comes in that would be cool, but if you have to cancel it to get everything else to ship I understand. Thanks.

A few items from the GR sale were on back order, and they are now listed as pending, but now the Medieval Player's Manual is listed as on back order.

Unless it is expected to arrive pretty soon, I would rather just cancel that item and get the remainder of my order shipped. Thanks.

Thanks, Cosmo. That makes perfect sense. I'm fine with waiting for everything to shake out and let the whole order ship together.

I love when I come here and my question has already been asked and answered.

I do have one follow up question. If we have some backorder items, do we need to do anything to request that the other items go ahead and ship or will that happen automatically?

For reference, my order # is 836685.

Thanks.

I am very tempted by the GameMastery subscription idea too. Any idea when we can expect details?

Agreed. The attention to customer service, and the anticipation of our questions and our needs, has been spot on.

Despite some initial concerns, the information presented as well as the manner of presentation have sold me on Pathfinder. In fact, I'm now looking forward to it more than I can recall anticipating any gaming product in the past few years.

Nice work, Paizo!

I just received my email from customer service indicating they are resending my #329. I'll stay on top of #330 to be sure this is a one time thing.

Let me just say that Dragon and Dungeon are both wonderful magazines, and aside from subscription issues I have never had a complaint. I understand Paizo is working to straighten out the subscription slowness issue, and I appreciate that.

Hmmm, I to did not recieve 329.... I just requested a replacement, so I'll see how that goes.

Don't hold our breath. I don't mean to start sounding like a complainer, as I certainly understand problems can happen, and I am very forgiving. But I sent an email almost 2 weeks ago, started this thread a week ago, sent another email 2 days ago, and still don't have any response at all.

And they say #330 shipped yesterday. We'll see.

I love dealing with businesses over email, and use it in my work as often as possible. But when a business tells me email is the preferred way to get in touch with them, and then does not respond to email, I start to worry.

I'm in the same boat with Jeff, still no #329, and still no response to my email I sent to customer service on Feb. 18.

I'll send another, with a link to this thread.

As of February 23, 2005, I still have not received Dragon #329. This is a new subscription, but the website indicates the first issue was to be #329, and that it shipped February 1. My previous subscription expired a couple of months ago, and while I had trouble with slow shipping in the past it had improved in last several months.

I subscribed to Dungeon at the same time and received #120 within about a week of the shipping date.

I sent an email to customer.service@paizo.com on February 18, but still have received no response.

Thanks for looking into this for me.