Gen Con 2013 Subscription Pick Up!

Tuesday, July 16, 2013

In just a few short weeks most of the Paizo staff will be headed out to Indianapolis for Gen Con 2013! We're looking forward to seeing so many of our fans there and once again we are excited to announce subscribers who attend the show will be able to pick up their August subscriptions at the Paizo Gen Con booth!

Gen Con is a big release date for us and we have lots of products coming out in August, which means a lot of data to communicate! Here's a summary of the important points:

How do I choose to pick up Subscriptions at Gen Con 2013?
Just visit your My Subscriptions page and select the option for "Yes, I'll pick up my subscription products at Gen Con 2013."

Important Dates
Ability to choose Gen Con Subscription Pick Up Starts: Now!
Ability to choose Gen Con Subscription Pick Up Ends: Monday, July 30th, 2013 2:00 PM Pacific time
Pick Up Subscriptions at Paizo Booth Begins: Thursday, August 15th, 2013, 9:00 AM Eastern time
Guaranteed Subscription Pick Up at Paizo Booth Ends: Saturday, August 17th, 2013, 6:00 PM Eastern time
Subscription Pick Up at Paizo Booth Ends: Sunday, August 18th, 2013 4:00 PM Eastern time

Subscription products that may be picked up at Gen Con 2013:
Pathfinder Adventure Path #73: The Worldwound Incursion (Wrath of the Righteous 1 of 6) (PFRPG)
Pathfinder Roleplaying Game: Mythic Adventures (OGL) Hardcover
Pathfinder Pawns: Bestiary 2 Box
Pathfinder Campaign Setting: Demons Revisited (PFRPG)
Pathfinder Player Companion: Faiths & Philosophies (PFRPG)
Pathfinder Player Companion: Demon Hunter's Handbook (PFRPG)
Pathfinder Tales: King of Chaos
Pathfinder Adventure Card Game: Rise of the Runelords Base Set
Pathfinder Adventure Card Game: Rise of the Runelords Character Add-On Deck
Pathfinder Map Pack: Evil Ruins
Pathfinder Cards: Wrath of the Righteous Item Cards
Pathfinder Comics: Goblins! #1 (Standard Cover—Carlos Gomez)
Pathfinder Comics: Goblins! #1 (Variant Cover—Shane White)
Pathfinder Comics: Goblins! #1 (paizo.com Exclusive)

Non-subscription products that may be picked up at Gen Con 2013 if they have been placed in your sidecart by July 29th at 2 PM Pacific time:
Visions of WAR: The Art of Wayne Reynolds Hardcover
Visions of WAR: The Art of Wayne Reynolds Hardcover—Limited Edition
Pathfinder Flip-Mat: Basic Terrain Multi-Pack

Subscription products that will not be available for pick up:
Pathfinder Battles: Skull & Shackles Case
Pathfinder Battles: Skull & Shackles Gargantuan Skeletal Dragon

What does choosing to pick up at Gen Con mean?
Shortly before the convention we will charge your card and, where appropriate, give you access to the corresponding PDF. (This will happen at the same time as subscribers who aren't picking up at Gen Con—your PDFs won't be delayed by choosing to pick up at Gen Con.) For convention pickup, 7% sales tax will be added to your order—but you won't pay any shipping fees. To guarantee availability of your subscription items at Gen Con, you must pick up your subscriptions from the Paizo booth by Saturday, August 17th when the exhibitor hall closes.

When do I have to pick up my subscription by:
In order to make sure you are able to get all of your subscription items, we recommend picking up your subscriptions as soon as possible once you get to Gen Con. We are only able to ensure availability of subscription products through Saturday when the exhibitor hall closes. You can still come by for subscription pick up on Sunday, but we can't guarantee the subscription items availability.

What do I need to pick up my subscription items?
Bring your ID, and make sure you know what email address you use for logging into Paizo.com.

What happens if I choose to pick up at Gen Con but end up not being able to pick up my items?
If you select the option on the website to pick up subscriptions at Gen Con but do not actually pick them up at the show, the sales tax will be credited to your account, you will be charged for shipping and we will ship your items to you as soon as possible.

Is there anything else I might want to keep in mind when deciding if I want to pick up my subscriptions at Gen Con?
There is a lot of items that can be picked up this year! If you subscribe to multiple subscription lines, you'll want to keep in mind how much room you have in your suitcase, especially for the Adventure Card Game which is a very big box (14.25 x 12.75 x 4 inches)!

I can't make it to Gen Con, can my friend, family member, partner, husband/wife pick up my subscriptions?
Nope, subscriptions must be picked up by the account holder. We will not release subscription pick ups to anyone but the subscriber.

What if I have more questions about picking up subscription items?
Let customer service know! You can email us, customer.service@paizo.com, you can post in the customer service forum, or give us a call (425-250-0800, Monday-Friday from 10:00 AM - 5:00 PM Pacific time).

Can't wait to see you in Indy!

Sara Marie
Customer Service Manager

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Tags: Conventions Gen Con
Paizo Employee Customer Service Dire Care Bear Manager

If you don't have a subscription, you can start one up and once you have done so, head to your My Subscription page and as long as its before July 29th, you can choose to pick up August item at Gen Con.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

If you have a subscription to one line (say APs) can you buy an additional item (say the card game) and then have it picked up at the Con along with your subscription AP?

Paizo Employee Customer Service Dire Care Bear Manager

We will have all the items for sale at the convention, but subscription pick up only works for items you have subscriptions for and does not work for preorders.


Pathfinder Adventure Path, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Is it likely that you will sell out of anything?

Paizo Employee Customer Service Dire Care Bear Manager

We try to balance making sure we have enough of a particular product to satisfy demand with trying to avoid having to haul too much product back to Redmond. There is a possibility of item(s) selling out.


so you just select the radio button and that's it, no "Okay" or "Save" button to click?

Dark Archive Customer Service Representative

Pravus wrote:
so you just select the radio button and that's it, no "Okay" or "Save" button to click?

Correct.

~Justin Riddler
Customer Service

Paizo Employee Customer Service Dire Care Bear Manager

The date we are closing the Gen Con subscription pick up selection tool is actually July 30th at 2pm! Sorry for any confusion!

Liberty's Edge

Do you pay at Gencon or is the card charged now?

Dark Archive

Pathfinder Adventure, Adventure Path, Card Game, Lost Omens, Pathfinder Accessories, Rulebook Subscriber; Starfinder Charter Superscriber
thenorthman wrote:
Do you pay at Gencon or is the card charged now?

I believe that they will charge the order (and give you your PDFs) during the shipping week when they are sending the books to those of us unable to make it in person - so option c...

Dark Archive Customer Service Representative

Subscriptions set for GenCon pick-up will be charged at the same time that we authorize for the order. If you have any unresolved payment issues remaining by the time you pick-up your order you will need to finish check-out at the register.

For picking up your order you will need your ID and know your Paizo.com email address.

~Justin Riddler
Customer Service

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